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Serve as the first point of contact for technical support via phone, email, and ticketing system.
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Diagnose and resolve hardware, software, and network issues; escalate complex cases as needed.
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Log and track support requests, ensuring timely updates and clear communication with clients.
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Support IT equipment setup, configuration, and remote troubleshooting.
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Collaborate with IT teams to enhance service quality and maintain high customer satisfaction.
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Experience in IT ServiceDesk or similar support role is a must, experience at least 2 years
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Strong knowledge of Windows OS, remote support tools, and help desk software.
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Excellent problem-solving, communication, and organizational skills.
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Customer-focused, able to work independently and in a team.
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Good English skills; German and relevant certifications (e.g. ITIL) are a plus.
Welcome to Kanadevia Inova, a global innovation leader in the waste infrastructure space, where we believe in creating a sustainable future through technology and innovation.
Transforming Waste into Value
At Kanadevia Inova, we pride ourselves on being at the forefront of waste-to-X technology. We are not just waste managers; we are creators of value from what communities discard. Your role at Kanadevia Inova directly contributes to turning something once considered useless - waste - into something invaluable: energy, heat, hydrogen, fertilizer, and beyond.
We offer
- Employment contract for an indefinite period
- + 13th Salary
- 5% Annual bonus
- Home office possible 2 days a week
- Extra days of leave
- 2 Sick days per year
- Recreation allowance
- Referral program
- Travel allowance
- The third pillar of the pension scheme (up to 2,5%)
- Company mobile phone or phone allowance
- Support for professional and career growth, education and training
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Compensation
Basic wage component (gross): 1800 EUR/month
This amount is our minimum offered salary. Compensation is determined based on your level, skills, experience, and qualifications.
For HR agencies: Please note that we do not accept applications coming from agencies. Thank you.