Type

Full-time

Experience

3-5 yr

About this role

Role summary

Owns the building’s quality program for client work: process audits, inspection, non-conformance tracking and corrective action. Builds on the Expeditors expectation that all work is assigned and checked for accuracy and conformance, and gives the program a dedicated owner for audit readiness.

Key responsibilities

Audit receiving, storage, picking, packing and shipping processes against SOPs.
Track quality metrics and errors; publish results to operations leadership.
Lead root-cause analysis and corrective and preventive actions for errors and complaints.
Oversee the inspection and Non-Conformance (OS&D) process with Inspectors and OS&D Agents.
Maintain controlled SOPs, work instructions and training records.
Prepare quality data for QMRs and for customer and internal audits.
Supervise quality staff and coach operators on quality standards.

Program specifics

Serial-number accuracy for Revenue Fulfillment and RMA shipments.
RMA Operations: inspection, non-conformance and disposition quality for returned units.
ESD-safe handling and packaging standards for high-value hardware.
Audit readiness across all client buildings.

Qualifications

College degree preferred; quality certification a plus (for example, internal auditor or Six Sigma).
Quality experience in distribution or manufacturing, including supervision [Confirm years].
Root-cause and corrective-action methods; strong Excel and reporting.
Able to coach and influence across EI and agency teams.

Physical / work environment

Warehouse and office environment in a secured, high-value facility. Able to stand and walk for extended periods, lift up to 50 lb, and work safely around forklifts and powered equipment. ESD-safe handling and required PPE apply on the floor.

Special requirements

Background check required (high-value facility with access control and CCTV). Bilingual a plus. Flexibility for peak periods, overtime and occasional weekend work.

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Expeditors offers excellent benefits: