Type

Full-time

Experience

5+ yr

About this role

The Supervisor is a senior-level operations role responsible for supporting Order Management Operations and serving as the primary point of contact for complex inquiries between customers and cross-functional teams.

This role leads the order management team, drives process enhancements, ensures adherence to client service levels, and implements effective supply chain solutions while championing company values and culture.

Responsibilities

Act as the primary point of escalation for assigned key customers and enhance relationships by identifying areas for improvement in the order-to-delivery experience

Oversee daily order processing, projects, and team performance to consistently meet KPIs, OKRs, and client SLAs

Supports the execution, analysis, and review of operational reports, dashboards, and presentations to provide stakeholders with real-time visibility

Analyze workflows to summarize insights, propose process enhancements, reduce errors, accelerate order cycle times, and minimize operational costs

Delegate daily tasks, guide team members, and step in for management as needed

Conduct regular check-ins, execute training plans, evaluate contributions for annual performance reviews, and address employee performance gaps

Monitor productivity models to track current workloads, forecast staffing needs, and balance team capacity

Execute and implement assigned individual projects aimed at scaling order management systems or automating data entry workflows

Promote a successful atmosphere, maintain regular syncs with management, and foster a positive, can-do team culture

Bachelor's degree or equivalent working experience

Min. 5 years of experience in Order Management, logistics, and/or high-volume customer service roles

Strong knowledge of ERP systems (e.g., SAP, Oracle, NetSuite) and Google Workspace/Microsoft Office (advanced data analysis using Google Sheets/Excel)

Successfully demonstrated knowledge and understanding of at least one area of business within the Professional Services Onsite Team

Fluent in English with excellent written and oral communication skills

Excellent customer service skills

Self-starter with an analytical mindset, ability to interpret data, make informed decisions, and triage tasks in a fast-paced environment

Strong attention to detail and problem-solving skills

Ability to define, develop, and document business processes and procedures

Expeditors is a Fortune 500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Expeditors hires the best in the industry, and the financial results are a direct result of its people and unique culture.

Our motto, "You'd be surprised how far we'll go for you", is exemplified through our embrace of these culture elements: Attitude, Curiosity, Integrity, Resolute, Visionary, Appearance, Confidence, Excellence, Pride, and Sense of Humor.

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

19,000 trained professionals
350+ locations worldwide
Fortune 500
Globally unified systems

The ideal candidate will have a willingness to grow, learn and work hard. Our department is growing and we are looking for a bilingual person who enjoys a fast-paced, professional, and dynamic work environment.