The Implementation Success Manager (ISM) is an experienced, hands-on project manager who owns the end-to-end delivery of AppZen Expense Audit and Card Audit implementations. You will run multiple single- and multi-country implementations simultaneously – from kick-off through design, configuration, integration, testing, go-live and hypercare – managing scope, schedule, risk, quality and stakeholders.
This role requires working 2:00 PM to 10:00 PM IST (Monday to Friday) to overlap with our global customers and stakeholders. Please make sure you are comfortable with this schedule before applying.
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Manage the end-to-end deployment of the solution (across all modules, functionalities, integration points, and people/change management topics in scope), manage the roadmap, and report to the global steering committee.
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Build trustworthy relationships to communicate and work effectively with customers, internal teams, and stakeholders.
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Oversee global/regional TE policy or template development if multi-country deployment and in program scope in case of EA implementation.
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Study the AP process and map it to the ecosystem of the Autonomous AP solution.
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Drive the requirement gathering and documentation.
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Evaluate complex customer business requirements gathered by the Implementation Consultants following Fin Trans proven and consistent methodology.
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Manage the development and review of functional documentation, such as TE policies and process documentation, CDW (conceptual design), and technical integration design.
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Independently drive the product configuration according to customer business requirements while considering functional and technical dependencies.
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Gathering of detailed integration-related requirements/inputs from the Fin Trans/AP
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Team customers and translate customer requirements into application design (according to customer needs and the respective scope of implementation)
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Act hands-on in complex technical configurations and conduct functional reviews of configurations completed by Implementation/Functional Consultants.
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Manage UAT-related test result evaluation and bug-fixing.
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Manage and maintain cut-over plan (business and technical) Deliver on SLA and commitments under time and budget pressure, incl. updating project tracking systems and fulfilling administrative responsibilities.
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8+ years of experience implementing SaaS products or other relevant business consulting, with a track record of managing enterprise implementations end to end.
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Strong project management skills – scope, schedule, budget, risk, quality and stakeholder management – with experience running multiple concurrent projects.
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Project management certifications (PMP, PRINCE2, etc.).
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Experience utilizing project management tools such as GoodDay, Asana, etc.
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Ability to effectively use, design and deploy AI agents.
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Working knowledge of AI/ML and large language model concepts and how they are applied to finance automation.
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Knowledge of T&E, expense report and corporate card processes, policies and audit controls.
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Hands-on understanding of SaaS integration frameworks (APIs, SFTP/flat-file feeds, SSO) for integration with expense management, corporate card and ERP systems.
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Exceptional customer presence and presentation skills; comfortable talking with C-level executives.
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Ability to liaise with multiple internal cross-functional teams (Product, Engineering, Support, Sales).