Director - WTS

We are seeking a strategic and execution-focused Product Lead to drive the evolution of our Utilization Management (UM) products. This role will support the strategy, definition, and execution of new products and enhancements to legacy solutions, ensuring alignment with regulatory requirements, clinical effectiveness, and business performance goals.

The ideal candidate combines healthcare domain expertise with strong product discipline, including the ability to define features, build business cases, and drive measurable improvements in program performance.

Key Responsibilities

Product Strategy, Definition & Roadmap

• Partner with leadership to define and execute the product strategy for UM solutions

• Lead product and feature definition, translating business, clinical, and regulatory needs into clear product concepts and requirements

• Develop and maintain product roadmaps covering new capabilities and legacy system enhancements

• Identify opportunities to improve utilization review processes, cost management, compliance, and user experience

Business Case Development

• Lead the development of business cases for new products and major enhancements, including ROI, cost-benefit analysis, and operational impact

• Quantify expected improvements in areas such as utilization efficiency, turnaround times, cost savings, and quality outcomes

• Present recommendations and investment justifications to senior leadership

• Partner with finance, operations, and clinical teams to validate assumptions and track realized value

Product Development & Execution

• Drive execution of product initiatives from concept through delivery and post-launch optimization

• Create detailed requirements to support development teams

• Evaluate new technologies that will increase competitive positioning of HealthHelp

• Prioritize backlog based on business value, regulatory requirements, and user impact

• Collaborate closely with IT, clinical, operations, and compliance teams to ensure successful delivery

Legacy Product Optimization

• Assess existing UM platforms, workflows, and capabilities to identify gaps and enhancement opportunities

• Lead ongoing improvements to increase automation, scalability, usability, and compliance

• Ensure legacy solutions evolve to meet changing regulatory and business requirements

• Ensure the products are meeting clients expectations on business and clinical performance

Program Performance Enhancement

• Drive continuous improvement of UM program performance through product innovation and optimization

• Define, track, and report on KPIs such as turnaround time, denial/approval accuracy, cost containment, and user adoption

• Use data insights and stakeholder feedback to identify performance gaps and implement targeted solutions

• Partner with operations and clinical leaders to align product enhancements with program outcomes

Cross-Functional Collaboration

• Act as the key liaison across product, clinical, operations, IT, compliance, and executive stakeholders

• Facilitate alignment on priorities, timelines, and success metrics

• Support change management, training, and adoption of new features and enhancements

• Bachelor’s degree in Healthcare Administration, Business, Technology, or related field

• 5–8+ years of experience in product management, utilization management, or healthcare operations

• Strong knowledge of UM processes (prior authorization, concurrent review, medical necessity review)

• Experience developing business cases and leading product/feature definition

• Proven ability to manage complex, cross-functional initiatives

• Strong analytical and problem-solving skills

Preferred

• Experience with UM platforms, care management systems, or health IT solutions

• Familiarity with CMS, NCQA, URAC, and other regulatory frameworks

• Experience in Agile or hybrid product environments

• Clinical background (e.g., RN, LPN) or equivalent experience

Core Competencies

• Product strategy & feature definition

• Business case development & financial acumen

• Program performance optimization

• Data-driven decision-making

• Cross-functional leadership and influence

What Success Looks Like

• Clearly defined and successfully launched UM product features aligned to business and clinical needs

• Strong, data-backed business cases that drive investment decisions

• Measurable improvements in UM program performance (efficiency, cost, quality)

• Modernized and optimized legacy UM systems with high user adoption

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption. Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Compensation Disclosure

The base salary for this position is $150,000 - $160,000 annually. This represents the base pay range that we reasonably expect to offer for this position.

Final compensation will be determined based on a variety of factors, including but not limited to the candidate’s experience, education, skillset, and location.

• Geographic location

• Overall professional experience

• Directly relevant experience

• Education and certifications

• Industry knowledge and expertise

• Skills and competencies

In addition to base pay, this role may be eligible for performance-based bonuses, incentive pay, or commissions, which are not included in the listed base salary range.

WNS complies with all applicable federal, state, and local pay transparency laws, including those in California, Colorado, New York, Washington, and Illinois.

Note: For complete compensation information, please refer to the job posting on our official careers page.

Benefits Overview

Our benefits package includes (but is not limited to):

• Medical, dental, and vision insurance

• Paid time off (PTO), holidays, and sick leave

• 401(k) with company match or other retirement plan

• Life and AD&D Insurance

• Employee Assistance Program

Equal Opportunity Employer Statement

WNS is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected under federal, state, or local law.

We also provide reasonable accommodations to individuals with disabilities and for sincerely held religious beliefs in all aspects of employment, including the application process.

How to Apply

Please submit your application, including a resume and optional cover letter, through our careers page or email to [email protected].