- Provide explicit feedback to Customer Support agents professionally and positively.
- Review errors flagged by the system and implement proper corrections
- Assist with special T&R projects from leadership on an as-needed basis
- Perform paper trailing process to identify and resolve document-related issues
What we're looking for
- High School Diploma or equivalent
- Strong PC skills, including basic proficiency in Word, Excel, and Outlook
- Ability to use various equipment including computers, copiers, scanners, and mail opening machine
- Strong attention to detail and quality-driven
- The ability to problem solve using analytical thinking
- Excellent written and verbal communication skills
- Exceptional aptitude and flexibility toward serving and assisting others
- Skills in reading records and resolving complex issues under stressful conditions with customer records or policy interpretation
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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