The Warranty Admin Manager will manage and optimize our dealership’s warranty claim processes, ensuring compliance, accuracy, and maximum reimbursement from OEMs.
Duties and Responsibilities
- Accurately process and submit manufacturer warranty claims, ensuring full compliance with OEM policies and timelines.
- Audit repair orders for proper documentation, labor ops, technician notes, and time stamps to reduce claim denials and chargebacks.
- Reconciles all warranty receivables with payments through the appropriate accounting schedule.
- Act as the primary point of contact for all manufacturer warranty matters, including audits, inquiries, goodwill requests, and program submissions.
- Collaborate with service advisors, technicians, and parts personnel to ensure warranty documentation is complete, consistent, and audit-ready.
- Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed.
- Arranges for parts to be shipped to the factory or distributor, or to be scrapped.
- Monitor and manage warranty receivables, aging reports, and claim status to ensure timely reimbursement and minimize outstanding balances.
- 3+ years of automotive warranty administration experience in a dealership setting.
- Strong knowledge of OEM warranty policies and procedures, with the ability to audit and submit claims accurately and independently.
- Proficiency in dealership management systems (DMS) such as CDK, Reynolds & Reynolds, or similar platforms.
- Exceptional attention to detail and documentation review skills to ensure clean, compliant repair orders and minimize chargebacks.
- Effective communication and collaboration skills, with the ability to work closely with service, parts, and manufacturer contacts.
Preferred Qualifications:
- Prior experience with warranty systems and programs, including familiarity with Warranty Policies & Procedures Manual.
- Experience navigating warranty audits and resolving denied or underpaid claims.
- Working knowledge of parts return processes and core tracking for warranty-related parts.
Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.
At Momentum Volkswagen, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc.
Our associates are happy to work here because:
- We boast the lowest turnover in the industry.
- We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
- We are committed to developing and promoting within the company.
- Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
- We encourage peer to peer teamwork and recognition.
- Special benefits to purchasing and leasing a car.
- Personal Automotive Concierge Service.
If you want to find out more about the types of jobs we have here, we've highlighted a few.
We're proud of what we're doing here. Come and join us!
Schedule:
- FULL TIME
- Sundays Always Off
- Saturday Availability Required
Benefits:
- Medical, dental, vision insurance
- 401k plan with company match
- Paid Time Off accrual
- Sundays off
- Closed for Thanksgiving day and Christmas day
- Employee discounts on purchasing and leasing cars
- Free and discounted gym membership plans
- Opportunities for career advancement within a Fortune 500 company
All your information will be kept confidential according to EEOC guidelines