Director of Technical Account Management

• Build a deep understanding of Sitetracker’s current TAM/FDE organization, customer portfolio, FDE Tiers, delivery model, and the transition away from legacy EDS/SOW engagements.

• Establish relationships across Customer Success, Product, Engineering, and Services and develop a clear understanding of where ownership and delivery friction exist today.

• Assess the capabilities of the existing TAM/BA team and identify the coaching, enablement, and process changes needed to develop them into more strategic customer advisors.

• Begin engaging with strategic customers to understand their roadmaps, business objectives, and how they currently measure value from Sitetracker.
• Establish a consistent approach for Strategic Roadmaps and Value Validation Plans across Strategic Partner and Advanced/Tier 1 customers.

• Begin transitioning the TAM team from tactical project and request management toward proactive roadmap ownership, executive communication, and value-based customer engagement.

• Build stronger operating rhythms between TAMs, Customer Success, and Engineering Pods, with clearer accountability around customer priorities and delivery.

• Establish the operational metrics and processes needed to measure customer impact, FDE adoption, delivery health, and team effectiveness.
• Have built a scalable Technical Account Management operating model centered on strategic roadmaps, measurable customer value, and proactive partnership.

• Have developed a TAM organization capable of confidently leading executive-level customer conversations and connecting technical delivery to business outcomes.

• Drive adoption and retention of FDE Tiers, with a goal of maintaining greater than 95% renewal across FDE subscriptions.

• Ensure Strategic Partner and Advanced/Tier 1 customers have active Strategic Roadmaps and Value Validation Plans designed to demonstrate 3–4x ROI.

• Have established a repeatable model that strengthens NDR and Gross Margin while defining the future of how Sitetracker delivers ongoing technical value to its customers.
• The compensation will also include a bonus plan and equity

The actual compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.