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Serve as the primary point of contact for global teams and leadership on all matters relating to India business / office operations.
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Take overall ownership of business office operations, ensuring all business functions run smoothly and in line with company goals.
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Ensure office facilities and essential services (internet, power backup, security, housekeeping, etc.) are reliable and well maintained, with issues resolved promptly.
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Oversee vendor relationships and service contracts, holding vendors accountable to agreed service levels and costs.
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Define, document, and enforce operational processes, and ensure teams follow them consistently.
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Own the operations budget for the India offices, approving spend and monitoring costs against plan and budget.
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Manage urgent, sensitive, or unclear matters with discretion and sound judgement, ensuring clear communication, timely follow-up, and appropriate escalation.
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Partner with leadership to align priorities, drive accountability on action items, and implement operational initiatives that support the company's growth.
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Support stakeholders onboarding and operational coordination where the India team is involved, ensuring a consistent and professional experience.
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Deliver regular reporting and updates to leadership on the performance, risks, and priorities of India operations.
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Strengthen processes and documentation to reduce single-point dependencies and ensure operations remain consistent, scalable, and resilient.
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Provide leadership with clear and consistent visibility into global operations, including ongoing activities, operational challenges, risks, and escalations, ensuring timely communication and resolution of issues across regions.
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Take full ownership of assigned operational initiatives, challenges, and processes, driving them from identification through execution and resolution.
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Proactive Problem-Solving: Anticipate operational challenges, identify potential risks and bottlenecks, and proactively implement solutions before they impact business performance.
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Bachelor's degree in business administration, management, commerce, or a related field; an MBA or Master's in Management is preferred.
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5+ years of experience in business operations, office administration, or a related role, ideally within a professional services, IT, or consulting organization.
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2+ years of experience in a managerial role, overseeing teams, vendors, or operational functions.
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Proven experience establishing or scaling business operations in a high-growth environment.
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Strong working knowledge of Indian statutory compliance and office administration, including labour law, PF/ESI, GST, and related processes.
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Proficiency with standard business tools, including Google Workspace or Microsoft Office, Slack, and spreadsheets.
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Exceptional organizational skills, with the ability to manage competing priorities in a fast-paced environment while maintaining composure.
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Excellent written and verbal communication skills in English, with experience collaborating with global teams across time zones.
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Sound judgement, discretion, and diplomacy in handling confidential and sensitive matters.
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Ability to work from our Noida office 5 days a week and travel to our Hyderabad office once a month.