About this role
- Manage and support a team of approximately 25–30 EA FC players ;
- Plan and organize player shifts and schedules;
- Regularly monitor shift balance, attendance, and coverage;
- Coordinate planned player replacements and SOS/emergency replacements ;
- Ensure the team remains fully staffed and operational at all times;
- Take ownership of the full player lifecycle , from recruitment and selection through onboarding and integration;
- Support players with day-to-day issues and operational questions;
- Handle interpersonal issues and help resolve conflicts within the team;
- Organize and support EA FC Recruitment Academies and player selection activities;
- Collaborate with other departments and colleagues across the company;
- Participate in regular operational meetings;
- Maintain regular communication with the Trading Department regarding player performance, operational balance, studio-related issues, and other relevant topics;
- Perform the daily morning routine, including checking player reports and operational updates;
- Support the management of minor inventories related to the operation;
- Prepare regular operational reports;
- Handle additional ad hoc operational tasks when required.
- Previous experience in team leadership, operations, coordination, or people management ;
- Strong knowledge of EA FC and familiarity with the competitive gaming environment;
- Good spoken and written English and confidence communicating with international teams;
- Strong organizational and time-management skills;
- Ability to manage multiple priorities in a fast-paced operational environment;
- Strong communication and interpersonal skills;
- Ability to handle conflicts, unexpected situations, and day-to-day people-related challenges;
- Proactive mindset with a strong sense of ownership and responsibility;
- Comfortable working with schedules, reports, and operational data;
- Experience in gaming, esports, iGaming, or a similar environment is a strong advantage;
- Availability to work on-site in São Paulo and according to the required shifts.
- Opportunity to work in an international gaming and esports environment ;
- Hands-on leadership experience managing a team of players;
- Collaboration with international teams and different departments across the company;
- A dynamic and fast-growing work environment;
- Opportunities to grow within the gaming operations team.