AV Solutions Engineer

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

We are looking for team members to contribute to and deliver our mission: “To deliver and support technology solutions that securely connect people, places, and information.” New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.

The AV Solutions is responsible for delivering end-to-end audio-visual solutions, from initial design through to project completion and client acceptance. This role combines pre-sales design expertise with post-sales technical support to ensure seamless execution of projects.

Key Responsibilities:

System Design & Proposal Development:

• Create AV system designs and assemble proposals, including Design-Build documentation for audio, video, video conferencing, integrated control systems, and digital signage.

• Collaborate with Sales and Project Managers to prepare material and labour estimates, determine equipment quantities, pricing, and installation requirements aligned with customer expectations.

Technical Expertise & Engineering Support:

• Apply knowledge of advanced integrated audio, video, lighting systems, and digital signage to deliver professional designs and engineering solutions.

• Provide technical consultancy to the Project Management Team, generating detailed functional system descriptions, block flow diagrams, and equipment lists for successful project delivery.

Project Lifecycle Management:

• Support major project delivery while assisting other teams as needed.

• Ensure projects progress smoothly from inception to completion, meeting quality standards and client requirements.

Skills & Experience:

• Strong understanding of AV technologies, including audio, video conferencing, integrated control systems, and digital signage.

• Ability to produce accurate designs, documentation, and cost estimates.

• Excellent collaboration skills to work effectively with Sales, Project Managers, and technical teams.

• Proven experience in managing complex projects and providing technical support throughout the project lifecycle.

Duties include

• Translate pre-sales requirements from booked projects into functional system designs

• Functional system descriptions

• Block diagrams

• Test Plans

• Develop engineering and architectural (RCP/Floor Plan)

• Carry out site surveys to fully understand the scope of the project and potential limitations in advance of the installation.

• Review pre-construction design and documentation

• Support the Project Manager as SME

• Support the installation, commissioning, programming Teams as required

• liaison for technical engineering inquires

Qualifications

• Proficient IT skills: Excel, Outlook, Teams, SharePoint.

• Proficient in using MS Visio

• Excellent attention to detail and record keeping.

• Excellent written and verbal communication skills

• Knowledge and expertise in the design and integration of AV solutions

• Q-SYS, Extron, BIAMP, Crestron, Logitech, Poly, Neat

• Strong knowledge of construction management and experience working with general contractors, architects, electrical contractors, etc.

• Excellent organizational skills and ability to work to deadlines.

• Proactive approach.

• Ability to manage multiple projects and tasks simultaneously.

• Ability to comprehend and clearly communicate technical concepts to non-technical individuals.

• Ability to read and comprehend technical drawings.

• Speak fluent English

• Maintain level of H&S required for site attendance

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