Forward Deployed Software Engineer

• Own the full end-to-end delivery of high-impact solutions for our most strategic partners • Efficiently resolve urgent technical customer support tickets; ensure proactive and timely communication with key client stakeholders • Drive innovation through coding and implementation in order solve complex problems • Collaborate cross-functionally with product and engineering teams to influence priorities and shape product roadmap • Build and maintain internal documentation, playbooks, and enablement content • Actively partner with customers to define success metrics, KPIs, and adoption strategies aligned to their goals; track progress against metrics • Represent the voice of the customer internally, and provide actionable feedback to influence product direction and feature development • Monitor usage, adoption, and engagement metrics to proactively address risks and ensure long-term retention • Maintain awareness of industry best practices for data maintenance handling as it relates to your role • Adhere to policies, guidelines and procedures pertaining to the protection of information assets • Report actual or suspected security and/or policy violations/breaches to an appropriate authority
• Bachelor’s degree in computer science, mathematics, engineering, physics, or a related technical field • 1+ years of software engineering experience • Prior professional experience supporting technical customers and iterating solutions in real time • Strong engineering background with proficiency in programming languages such as Python, Javascript/Typescript, or similar, and a deep understanding of software architecture and API integrations • Excellent verbal and written communication skills and exceptional attention to detail, with experience engaging both business and technical audiences • Ability to juggle multiple priorities in a fast-paced environment