About GO Outdoors:
G O Outdoors (‘GO’) focuses on innovation and authenticity whilst never losing sight of the consumer
expectation for value. O ur Members Card scheme allows us to help people step into the outdoors
whether it's to go walking, camping, cycling or fishing. These l arger format stores display unique
product areas and displays, housing strong exclusive brands such as Hi - Gear, North Ridge and OEX .
Several GO stores also now benefit from specialist sections for fishing and equestrian leveraging off
the specialist knowledge and reputation at Fishing Republic and Naylor s’ respectively.
Role Overview:
M ake GO an unbeatable place to shop through delivering exceptional service which has customer s at
the heart . Deliver exceptional store standards by following processes, policies and principles helping us
become the nation’s favorite outdoor retailer.
Key Duties/Responsibilities:
- Engage customers following our service model .
- Support a culture of exceptional customer service and win customers for life by exceeding
their expectations.
- Play your part in creating a safe and compliant operating environment for all colleagues and
customers.
- Keep up to date with product knowledge training to pass on up to date information to
customers to support their buying decisions.
- Follow processes and policies in line with expectations.
Skills/Experience/Knowledge preferred :
- Great role model who supports colleagues by mentoring and sharing knowledge to build
stronger team.
- Clear, confident, and motivational communicator with excellent verbal, listening and written
communication skills.
- Experience of effecively prioritising workload to achieve team goals and objectives.
- A passion for customer service and a proven record of delivering excellence in this area.
- Knowledge of local market trends, competitor activity and the ability to identify local
community growth opportunities to their Store Ma nager.
Behaviours:
- A positive role model that champions GO’s vision, purpose & values.
- Brings passion and energy to their work and uses this to create an unbeatable team.
- Ha s a learning mindset, open to ideas and embracing change.
- Demonstrates a high level of self - awareness and empathy.
- Works collaboratively with their team.
- Show resilience and has the tenacity to bounce back.
- Takes responsibility for their impact on the c ustomer.
- Maintains a high level of personal integrity.
- Timely and punctual with all deadlines.
- Deals with multiple issues whilst working under pressure