Why GLS?
GLS is dedicated to helping more individuals access affordable auto financing through advanced analytics and technology. For over 10 years, we have supported more than a million families, providing them with reliable transportation options in their daily lives.
Quick Facts
Compensation: $17.75/hr plus monthly performance bonuses
Onsite: Tempe, AZ
No Sundays
One night per week (12PM-8PM)
Every 4th rotating Friday (9AM-7PM)
Every 4th rotating Saturday (8AM-12PM) with 9 hour shifts during the week (8AM-6PM and 10AM-8PM) - one scheduled day off in the week
- Manage a portfolio of auto loan accounts and reduce delinquency.
- Contact customers to understand intent and ability to pay.
- Maintain positive relationships while collecting on past-due balances.
- Negotiate solutions that work for customers and GLS (immediate payments and/or promises to pay with clear dates and amounts).
- Follow state and company guidelines in a fast-paced environment.
- Accurately document all contacts, outcomes, and follow-up in GLS systems.
- Meet or exceed assigned goals and business plan objectives.
- Maintain electronic records and support additional assignments or special projects as needed.
- High school diploma or equivalent.
- Excellent interpersonal skills: friendly, tactful, empathetic, and able to influence and manage conflict.
- Strong judgment and discretion with highly sensitive and confidential information.
- Ability to build cross-functional partnerships and maintain positive customer relationships.
- Active listening skills; comfortable probing and asking targeted questions to gather information.
- Strong verbal and written communication with internal and external customers.
- Team player who can adapt in a fast-paced, changing environment.
- Proficient computer skills with internet and standard business tools (Microsoft Office); quick to learn new systems.
- Excellent organization and attention to detail; able to manage multiple priorities.
- Commitment to GLS core values and key competencies.
- This role is phone- and computer-based, requiring the employee to be seated for extended periods.
- Frequent speaking and close visual work, including reading data, screens, and documents.
- Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
- 401K with employer match and 100% immediate vesting
- Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
- Paid Volunteer Time Off (VTO) Annually
- Tuition Reimbursement
- Parental Leave
- Business casual work environment
Join over 1,000 colleagues who "Care Deeply and Think Boldly" in a positive, adaptive culture that celebrates success and impact. GLS is proud to be recognized by Inc. 5000 as one of the nation’s fastest-growing private companies.