Order Management Associate

WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

The  Order Management Associate  should be both pro-active and thorough in their approach to their tasks, always ensuring a high level of attention to detail, whilst demonstrating flexibility to incoming high-priority tasks and ability to manage workload accordingly.

KEY RESPONSIBILITIES:

• Generate vendor purchase orders accurately and efficiently based on client orders.

• Ensure that vendor POs include all necessary details, such as product specifications, quantities, and delivery timelines.

• Monitor and track inbound shipments from vendors to ensure timely and accurate delivery.

• Collaborate with project teams to address any potential delays or issues in the shipment process.

• Generate picking tickets for warehouse staff based on project timelines.

• Create logistics tickets for outbound shipments to clients.

• Pay meticulous attention to details in all stages of order processing to minimize errors.

• Conduct thorough quality checks to guarantee that the correct products are shipped to clients.

• Prioritize tasks based on urgency and importance to meet tight deadlines.

• Efficiently manage a high volume of orders while ensuring accuracy and quality.

• Manage multiple client orders simultaneously and adapt quickly to changes in order specifications, shipment schedules, or client requests.

• Troubleshoot and resolve issues promptly to maintain smooth order flow.

• Respond promptly to client inquiries and provide updates on order status.

• Stay informed about product pricing, discounts, and promotions from vendors.

• Identify opportunities to negotiate better terms with vendors and save costs.

• Negotiate favorable terms, discounts, or bulk purchase arrangements to optimize profitability.

• Experience in an order management or similar role; with a firm knowledge of the supply chain process

• An understanding of the commercials involved in buying and reselling hardware

• Experience using procurement software

• Strong numeracy skills and analytical ability

• Basic to Intermediate Microsoft Excel Knowledge

• Excellent time management skills, with ability to manage workload and prioritize tasks

• Exceptional attention to detail and level of meticulousness

• Strong communication skills

• A proactive problem solver, who can think on their feet.

• Willingness to work as part of a team in a fast moving, growing global company

ESSENTIAL CRITERIA:

• Experience in an order management or similar role; with a firm knowledge of the supply chain process

• An understanding of the commercials involved in buying and reselling hardware

• Experience using procurement software

• Strong numeracy skills and analytical ability

• Basic to Intermediate Microsoft Excel Knowledge

• Excellent time management skills, with ability to manage workload and prioritize tasks

• Exceptional attention to detail and level of meticulousness

• Strong communication skills

• A proactive problem solver, who can think on their feet.

• Willingness to work as part of a team in a fast moving, growing global company

DESIRABLE CRITERIA:

• Experience of Audio Visual / Video Conferencing and networking environments

• Experience with Cisco CCW, Sage X3 and Jira a plus

• Can drive progress positively and effectively, keeping all stakeholders informed.

• Can maintain a high standard of work, even when working under pressure and handling multiple issues.

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