Senior Business Analyst, Appraisal Operations

• Lead requirements gathering by facilitating stakeholder sessions to elicit, analyze, and document operational needs

• Define project scope and business objectives to ensure alignment with long-term strategy

• Validate delivered solutions against business needs through user story creation and acceptance criteria

• Provide analytical support to teams engaged in ongoing performance improvement initiatives

• Weekly internal reporting: Performance, financials and escalations

• On-demand customer requests for custom analysis

• Coverage analysis of appraiser and broker panels

• Provide Analyst support to CX Organization to build accurate and robust business justifications for system enhancement requests, analyze performance trends.

• Building dashboards and reports using tools like google sheets, google slides and quicksight

• Effectively communicate analysis, data and recommendations to senior leadership and other CX stakeholders
• 2-4 years of experience as a Junior Analyst, QA Analyst, Data Analyst, or Operations Associate; demonstrated exposure to project support, documentation, and reporting.

• Strong data analysis skills

• Excellent verbal and written communication skills

• Proven ability in influencing cross-functional stakeholders and guiding project direction

• Demonstrated strong work ethic

• Excellent organizational and project management skills

• Strong analytical and critical-thinking skills to create data with little direction

• Demonstrated ability to manage through change and adapt to a changing environment

• Strong history of mentoring and developing employees

• Ability to operate with a high degree of autonomy while managing multiple complex projects

Additional Qualifications

• Microsoft/Google Experience

• Deep Excel/Sheets Experience to perform helpful analysis for the business

• P&L experience

• Strong business acumen
• Compensation: The base salary for this position ranges from $92,000 - $115,000  annually, depending on your location, experience, and qualifications. Additional compensation offerings include a company profit-sharing bonus program, communication stipends, and referral bonuses.

• Inclusive benefits package offering:

Comprehensive medical, dental, and company paid vision insurance, 401(k) retirement plan with employer match, voluntary life and AD&D insurance options, voluntary supplemental insurances for accident, critical illness, and legal services,  paid time off (PTO) and paid holidays, employee assistance and wellness programs, company paid short term disability coverage, company contributions to health saving funds (with participation in the high deductible health plan. We offer company-paid access to Galileo for virtual primary care and Rula for virtual mental health resources.

• Through our Anniversary Program, we celebrate the meaningful milestones and long tenure that reflect how much we value your contributions and commitment to our team.

Career and skill development resources to help advance your career and personal growth.
A mission-driven environment where your work makes a measurable

• impact on the real estate industry.
• Wherever it Leads, Whatever it Takes® -  No matter how remote, complex, or unexpected. Our commitment never wavers.

• Hire NICE people - Skills can be taught but character shines through. We seek those who bring integrity, kindness, and grit.

• Lift others up - We lead with empathy and strive to improve the lives of those around us.

• Sweat the details - Excellence lives in the little things. Getting it just so is how we make a big impact.

• Raise the bar -  We don’t settle for industry standards, we redefine them.