NetSuite Administration
- Own the NetSuite environment — user provisioning, roles and permissions, saved searches, workflows, custom fields, forms, and dashboards.
- Manage release readiness for NetSuite version upgrades, sandbox refreshes, and SuiteApp updates; coordinate UAT with affected teams.
- Enable data hygiene across items, customers, vendors, pricing, locations, and inventory; build controls that prevent drift across channels.
- Partner with Finance and Operations on month-end close support, period locks, and audit trail integrity.
Reporting & Analytics
- Translate business questions from Retail, E-Commerce, Purchasing, Finance, and Leadership into clear, accurate saved searches, reports, and dashboards - built directly or in partnership with functional key users.
- Build and maintain operational reporting covering sales by channel, inventory positions, fulfillment performance, returns, and POS reconciliation.
- Document report logic so stakeholders trust the numbers and can self-serve where appropriate.
Integrations & Troubleshooting
Own end-to-end health of the integration stack and act as the primary triage point when something goes wrong between systems. Specifically:
- Magento (e-commerce) — product, pricing, inventory, and order sync; investigate stuck orders, sync failures, and discrepancies between web and Netsuite.
- Supersync — monitor connector health, resolve mapping errors, and coordinate fixes with the vendor.
- Deposco (warehouse / fulfillment) — troubleshoot order release, shipment confirmation, and inventory reconciliation between WMS and OMS.
- Clutch (loyalty / gift cards) — ensure balances, redemptions, and customer records flow cleanly across POS, e-comm, and OMS.
- Payment processors — partner with Finance on settlement reconciliation, refund failures, tokenization issues, and POS terminal connectivity.
- Define monitoring and alerting across integrations so issues are caught proactively rather than surfaced by end users.
Process & Continuous Improvement
- Document SOPs and runbooks for recurring admin tasks, integration failures, and incident response.
- Lead post-incident reviews when integrations fail, and drive the configuration or process changes that prevent recurrence.
- Identify automation opportunities within NetSuite (workflows, SuiteScript where appropriate) to remove manual work from Ops, Retail, and Finance.
- Manage vendor relationships with NetSuite, integration partners, and implementation consultants — holding them accountable to SLAs.
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3+ years required, 5+ preferred, hands-on NetSuite administration with demonstrated ownership of a full instance (not just one module)
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Direct experience with NetSuite in a retail, omnichannel, DTC, or ecommerce context
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Proven track record troubleshooting integrations between NetSuite and external systems (e-commerce platforms, WMS, loyalty, payments).
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Strong common of saved searches , workflows, custom records and reporting.
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Comfort reading and modifying SuiteScript and SuiteFlow; ability to recognize when a build needs a developer vs. when it is admin-in-scope
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Fluent in reading API logs, Integration error message and middleware connector output to isolate when a failure originated.
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Has lived through at least one significant NetSuite go-live or major module implementation, and can describe in detail how interfaces broke and how they were stabilized
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Fluency with inventory accounting concepts sufficient to partner with controllers: sub-ledger reconciliation, revenue recognition, COGS
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Experience working in lean organizations without large centralized internal IT functions
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Flexibility to respond to evolving business needs as the company steers through its present phase of transformation and growth
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Curious and service-minded — energized by learning new tools and by making internal partners more effective
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Bias toward documentation: if you fixed it once, you wrote down how to fix it next time.
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Clear, calm communicator who can explain a technical issue to a store manager, a CFO, and an engineer — in each of their languages.
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Direct Shopify + NetSuite integration experience
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Prior experience with Magento, Deposco, Clutch, Supersync, or comparable platforms.
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Prior work at a vertically integrated retailer with multiple physical store locations plus DTC
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Experience in a post-implementation “stabilize and optimize” phase of an ERP rollout.
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Exposure to NSAW and/or NetSuite-to-BI warehouse pipelines
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NetSuite Administrator, SuiteFoundation, or ERP Consultant certifications
Plus bonus