The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
Employee Benefits:
We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.
Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability, please email [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.
- Lead coordination with customers to elicit and translate business needs into detailed functional requirements, then collaborate with development team to design and transition functional requirements into technical solution
- Develop a trusting relationship with customers to better support the business areas on enhancement requests and system-related issues
- Continuously explore new technologies to further facilitate discussions on how they could be used to make our processes more efficient
- Test user stories and ensure all acceptance criteria is met, which may include creating/running queries to generate, validate, and analyze data from various applications
- Work within an agile environment following sprint commitments and release schedules
- Acts as a resource to help define the scope and objectives of moderately complex system-related projects using various analysis, research and fact-finding techniques, and evaluates the proposed new systems or enhancements for estimates and feasibility
- Creates, maintains and coordinates updates to moderately complex critical system data elements and configurable applications, including rules, values, tables and output with little or no development resource assistance
- Prepares end-user procedures and manuals and provides end-user training for moderately complex new or changed system functionality
- Mentors and trains team members on technology, as well as best practices and standards
- Strong aptitude to pick up new skills and knowledge through research and perseverance
- The adaptability to work in an ever-changing and dynamic environment and works well under deadlines and pressure
- Ability to support multiple IT teams and projects simultaneously
- Ability to think outside the box to provide innovative solutions
- Self-starter that can initiate research and/or contact with others to solve issues
- Exceptional interpersonal skills, including teamwork, facilitation, and collaboration across teams/departments
- Proven complex problem solving and analytical thinking and ability to approach problems logically and systematically
- Excellent written and verbal communication skills
- Willingness and ability to assist with change management
- Experience mentoring
- Ability to travel as needed
- Bachelor’s degree in a technical or business-related field or equivalent work experience
- Minimum 5+ years’ experience as a Business Systems Analyst or relatable position
- Experience working with business units to define needs, provide analysis and document consequences of change
- Experience collaborating with internal IT teams to define and design application solutions that meet the customer needs and IT best practices
Work Experience, Education, Certification/Training (Desired):
- Experience with Agile methodology and proven ability to transform complex problems into stories
- Working knowledge of various coding languages, including the following: SQL, C#, or JS
- Working knowledge of various software platforms, including: Microsoft Dynamics and Power Apps, NICE/Amelia, OpenText, Solimar, CMOD, Hyland OnBase, Microsoft Power BI
- Understands the moderately complex data structure and database schemas
Protective’s targeted salary range for this position is $76,500 to $112,000. Actual salaries may vary depending on factors, including but not limited to job location, skills, and experience. The range listed is just one component of Protective’s total compensation package for employees.
This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance.