About this role
CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression.
CASETiFY is looking for a Brand Representative who will hit the ground running, thrive in a fast paced environment to join our team. He/she will be representing our brand in the front line, and responsible for delivering the best in-store experience for customers of our stores - Landmark and Yoho
Responsibilities:
- Assist customers in identifying their needs and recommend appropriate products or services.
- Provide product demonstrations and explanations to customers.
- Maintain up-to-date knowledge of current sales, promotions, policies, and product information.
- Process customer transactions accurately and efficiently using the point-of-sale (POS) system.
- Assist with inventory management tasks like unpacking deliveries and checking inventory levels.
- Achieve individual sales targets and collaborate with the team to meet store sales goals.
- Maintain a clean and organized work area, including the sales floor and stockroom.
- Maintain a professional and polished appearance that aligns with the brand's image.
Requirements:
- High school diploma or equivalent.
- Minimum 3 year experience in retail industry.
- Proficient in verbal communication English, Cantonese, and Mandarin.
- Ability to work in shift duty.
- Familiarity with point-of-sale (POS) systems and basic computer skills.
- Strong customer service orientation, with the ability to actively listen to customer needs and provide appropriate solutions.
- Ability to work well in a team environment, cooperating and collaborating with colleagues.
職責:
- 協助顧客識別其需求，並推薦適當的產品或服務
- 向顧客提供產品演示並介紹產品特點
- 清楚了解公司最新的銷售 、推廣、政策和產品信息 使用銷售點（POS）系統準確且高效地處理顧客交易
- 確保商店的視覺陳列吸引人，產品整齊有序並達至公司要求 協助處理庫存及倉務工作，如拆貨物和檢查庫存數量
- 及時且專業地處理顧客詢問、投訴和退貨
- 達到個人銷售目標，並與團隊合作達成共同銷售目標
- 維持乾淨和有序的工作區域，包括銷售區和儲藏室
- 根據需要參加商店會議、培訓和研討會
- 遵守公司政策和程序，包括損失預防和安全措施
- 尋找機會提升銷售技巧和客戶服務的能力
- 維持專業且整潔的形象，與品牌形象保持一致
資歷:
- 高中畢業或同等學歷
- 具備至少3年零售行業經驗
- 精通英語、廣東話和普通話的口頭溝通能力
- 能夠適應輪班工作
- 熟悉銷售點（POS）系統和基本電腦技能
- 擁有提供良好顧客服務的態度，能夠聆聽客人需要並提供合適的解決方案
- 能夠在團隊環境中與同事良好地工作和合作
- 主動積極，對工作充滿熱情，具備有效與各級別溝通的能力
- 具備良好的人際交往和溝通技巧
- 能夠在快節奏的工作環境中同時處理並按時完成多項工作
- 提供良好的顧客服務和擁有解決問題的能力