About this role
Software Development Lead
Experience Range: 4 to 6 years of experience in software development, including substantial hands-on expertise with Salesforce Service Cloud and related technologies Key Responsibilities:
- Design and develop scalable solutions on Salesforce Service Cloud, focusing on Case Management, Digital Engagement, Field Service, and Self Service modules to drive operational excellence
- Lead the implementation of Lightning Web Components (LWC), Apex classes, Flows, and Platform Events to enhance business processes and user experience, ensuring timely delivery of project milestones
- Integrate Salesforce Service Cloud with external systems and applications using APIs, middleware, and Salesforce DX to enable seamless data exchange and process automation
- Collaborate with cross-functional teams to deliver high-quality Portal UI/UX, ensuring intuitive interfaces and improved user satisfaction scores
- Troubleshoot and resolve complex technical issues in Salesforce environments, maintaining system reliability and performance metrics
- Mentor and guide junior developers, promoting best practices in coding standards, testing, and deployment within Salesforce ecosystems
- Monitor and analyze platform performance, recommending and implementing enhancements to improve scalability, security, and maintainability Required Skills:
- Salesforce Service Cloud Case Management
- Salesforce Service Cloud Digital Engagement
- Salesforce Service Cloud Field Service
- Salesforce Service Cloud Self Service configuration
- Apex programming
- Lightning Web Components (LWC)
- Salesforce Flows
- Platform Events
- Salesforce DX Preferred Skills:
- Advanced Salesforce integrations using REST and SOAP APIs
- Portal UI/UX optimization for high user adoption
- CI/CD pipelines for Salesforce deployments
- Experience with data migration tools and strategies in Salesforce Desired Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a closely related discipline
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Platform Developer I
Tech stack
Salesforce
About the company
Brillio
IT Consulting · Private · Santa Clara, USA
Stage & Valuation
Private
Key Investors
Bain Capital Private Equity, The Orogen Group
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Brillio is a global digital technology consulting and solutions company that helps businesses accelerate their digital transformation. They provide end-to-end solutions ranging from data analytics to AI implementation.
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