Senior Software Development Lead - R01571192

Software Development Lead

Experience Range: With at least 4 to 6 years of hands-on experience in Salesforce Sales Cloud and related technologies, including customization and integration projects Key Responsibilities:

• Lead the design, development, and customization of Salesforce Sales Cloud solutions, delivering optimized Opportunity Management, Sales Automation, and Forecast Management capabilities

• Configure and implement Territory Planning strategies within Salesforce Sales Cloud to maximize sales coverage and resource allocation, tracking improvements via performance metrics

• Develop and enhance Salesforce Platform components using Apex, Lightning Web Components (LWC), and Experience Cloud, ensuring scalable and maintainable solutions

• Integrate Salesforce with Genesys and other third-party systems to streamline agent workflows and improve customer service outcomes, measuring impact on response times and customer satisfaction

• Build and maintain custom agents and AI frameworks for advanced automation and data-driven decision making, monitoring adoption and effectiveness

• Collaborate with cross-functional teams to ensure seamless deployment and adoption of Sales & Service Cloud features, supporting user training and feedback collection

• Troubleshoot, optimize, and resolve technical issues related to Salesforce Sales Cloud, Data Cloud, and custom integrations, reducing downtime and improving system reliability

• Drive continuous improvement by leveraging OpenAI and other AI technologies to enhance sales processes and user experience, reporting on process enhancements

Required Skills:

• Salesforce Sales Cloud

• Salesforce Service Cloud

• Salesforce Experience Cloud

• Salesforce Platform customization

• Apex programming

• Lightning Web Components (LWC)

• Genesys integration

• Agentforce platform

• Salesforce Data Cloud

• Custom agent development

Preferred Skills:

• Expertise in AI frameworks and OpenAI integration

• Advanced skills in Territory Planning within Salesforce

• Salesforce Certified Application Architect

• Experience with large-scale Salesforce deployments

Desired Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a closely related discipline

• Salesforce Certified Platform Developer I or II

• Salesforce Certified Sales Cloud Consultant

• Salesforce Certified Application Architect (preferred)