About the Role
The Business Process Analyst is responsible for executing defined business processes and day-to-day workflows in line with client instructions and standard operating procedures (SOPs). The role focuses on accurate data processing, transaction management, and documentation review while meeting turnaround times, service-level agreements (SLAs), and productivity and quality targets. The ideal candidate is detail-oriented, communicates effectively, and can work with minimal supervision in a fast-paced, 24/7 environment.
Responsibilities
- Follow clearly defined business processes, workflows, and SOPs as instructed by clients or internal teams.
- Complete assigned tasks within specified turnaround times and without errors.
- Ensure accuracy, completeness, and consistency in data processing, transaction management, documentation review, and other work outputs.
- Update trackers and logs regularly and accurately to reflect completed work.
- Adhere to SLA timelines and comply with organizational and client-specific standards, policies, and procedures.
- Meet or exceed daily and weekly productivity and quality targets.
- Communicate task status, clarification requests, and issues to team leads or supervisors.
- Report issues, delays, and discrepancies promptly.
- Respond professionally to common customer inquiries and requests.
- Participate in team meetings and required training sessions.
Looking For
- Candidates who can follow defined instructions and execute business processes accurately and consistently.
- Individuals who are well organized, deadline-driven, and comfortable working in a fast-paced environment.
Mandatory Skills
A. Technical / Functional Skills
- Excellent communication skills in English, both spoken and written.
- Typing speed of at least 35 wpm with 100% accuracy.
- Ability to follow instructions, predefined workflows, and SOPs.
- Strong attention to detail to maintain data accuracy, completeness, and consistency.
- Ability to maintain accurate trackers and logs and meet turnaround times and SLA requirements.
B. Soft Skills
- Self-motivation and the ability to work with minimal supervision.
- Strong interpersonal skills and clear communication with team leads and supervisors.
- Strong organizational skills and a commitment to meeting deadlines.
- Ability to respond effectively to common customer inquiries and requests.
Good to Have Skills
- An innovative, self-starter mindset.
- Demonstrated ability to work in a fast-paced environment.
Qualifications
- Graduate in any discipline
BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open-source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 80% savings in total cost of ownership (TCO) and best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities. Learn more at betsol.com.
Additional Information
- 5 working days per week with 2 rotational weekly offs, not necessarily Saturday or Sunday.
- Willingness to work in a 24 x 7 work environment.