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Lead daily front-of-house operations, including resident reception, amenity services, and hospitality experiences.
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Recruit, train, coach, and develop a team of Amenity Ambassadors, fostering a culture of service excellence and accountability.
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Establish and maintain elevated hospitality standards, ensuring consistent, personalized service across all resident touchpoints.
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Oversee staffing schedules, daily assignments, and service coverage to ensure seamless operations.
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Build strong relationships with residents, anticipate their needs, and resolve concerns with professionalism and discretion.
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Conduct regular service observations, provide coaching, and identify opportunities to enhance the resident experience.
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Collaborate with the Director of Resident Experience on resident engagement initiatives, special events, and amenity programming.
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Develop and implement operational procedures, training programs, and service quality standards.
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5+ years of hospitality or guest services experience , preferably in luxury hotels, resorts, private clubs, or upscale residential communities.
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3+ years of supervisory or management experience leading customer-facing hospitality teams.
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Demonstrated success developing teams and delivering exceptional guest or resident experiences.
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Strong understanding of luxury hospitality standards, service recovery, and personalized guest engagement.
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Exceptional communication, interpersonal, and problem-solving skills.
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Ability to manage multiple priorities in a fast-paced, service-focused environment.
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Strong organizational skills with experience in scheduling, staffing, and performance management.
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Flexibility to work evenings, weekends, and holidays as operational needs require.
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Experience in Forbes Five-Star, AAA Five Diamond, or comparable luxury hospitality environments.
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Experience overseeing concierge, guest relations, front desk, or amenity operations.
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Background in luxury residential communities, private clubs, or resort-style properties.
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Experience implementing hospitality training programs and service quality initiatives.
- Award-Winning Culture: Proud recipient of the Great Place to Work Certification.
- Highly Rated Employer: Check out our Glassdoor reviews – read our reviews here .
- Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching for qualifying team members.
- Work-Life Balance: Flexible paid time off, sick time, holiday pay, and your birthday holiday.
- Cutting Edge Technology: Access to industry-leading tools and resources that drive efficiency and success.
- Career Growth and Development: Join a company committed to supporting your professional growth and helping you achieve your goals.