To support the Customer Consultants, by enabling operational effectiveness to Sales Support. To ensure that the customers’ banking needs are identified and fulfilled efficiently and effectively, while managing the risks associated with new accounts, mandates and specimen signatures. To maintain a high level of integrity and ethical standards. To deal with all credit related issues in the branch i.e., follow up on loan applications, liaise with customers telephonically etc.
Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce or equivalent
Experience Required
Client Coverage
Personal and Private Banking
3-4 years
Former branch experience in branch processes, products and systems.
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Behavioral Competencies
- Documenting Facts
- Interpreting Data
- Convincing People
- Taking Action
- Completing Tasks
- Following Procedures
- Showing Composure
- Team Working
Technical Competencies
- Data Management
- Customer Understanding
- Banking Process and Procedures
- Product Related Systems
- Product Knowledge
- Cross and Up-Selling