Assistant Membership Administrator
About the Role
Support the Membership team in delivering a seamless member experience while assisting with applications, renewals, payments and day-to-day membership administration. This is an excellent opportunity to develop experience in membership, hospitality and customer relations .
Key Responsibilities
•
Assist with processing new membership applications and supporting Membership Committee meetings.
•
Follow up with members on joining and renewal fees through phone and email.
•
Support new member onboarding, including preparing membership packs and RFID cards .
•
Maintain accurate member records and assist with card replacements and member information updates.
•
Monitor outstanding payments and support renewal and expiry processes.
•
Assist with waiting list management and member enquiries.
•
Support the Membership Manager with day-to-day administrative requirements.
•
Maintain membership stationery, cards and other supplies.
What We're Looking For
•
Previous experience in hospitality, customer service, administration or a similar role preferred.
•
Good command of spoken and written English .
•
Good working knowledge of Microsoft Excel and Microsoft Office .
•
Excellent communication and interpersonal skills.
•
Well organised, detail-oriented and comfortable working with numbers and records.
•
Positive, proactive and member-focused attitude .
Soho House
Hospitality · Public · London, UK