Role Purpose
Lead the performance, growth, and innovation of Health Clubs across North and South America — driving revenue, elevating the member wellness experience, strengthening operations and brand standards, and delivering successful new openings.
Scope
Oversight of 7 health clubs across 6 markets, with 5 pipeline openings over the next 18 months. Reports to [Global Head of Wellness / Regional MD]. Direct and indirect leadership of approximately 20 team members across Spa, Gym, and Longevity Studio operations.
Key Focus Areas
- Own regional wellness P&L and deliver revenue growth across Spas, Gyms, and Longevity Studios.
- Drive member experience, satisfaction, and retention within the health club offering — ensuring wellness is a meaningful reason members join and stay.
- Shape wellness programming strategy, staying ahead of emerging trends in longevity, recovery science, and integrative wellness to keep Soho Health Clubs distinctive and relevant.
- Improve operational consistency, service standards, and accountability across multiple sites.
- Lead wellness strategy and execution for new club openings, from pre-opening planning through to launch and stabilisation.
- Build regional wellness talent capability — attract, develop, and retain top practitioners and leaders, establishing clear career pathways and succession plans.
- Build strong relationships with GMs, regional leadership, and global teams, acting as the regional voice for Health Clubs.
- Experience Required
- Senior multi-site leadership across spa, wellness, and fitness operations, ideally within a membership or lifestyle hospitality environment.
- Proven track record of driving revenue growth and improving profitability at regional scale.
- Extensive experience opening new locations and scaling operations in high-growth environments.
- Strong financial acumen with comfort using data, CRM/booking platforms, and performance analytics to drive decisions.
- Deep understanding of the wellness market including longevity, recovery, and emerging modalities.
- Experienced leader with the ability to build, develop, and inspire high-performing, diverse teams across multiple markets.
Highly skilled at building relationships and managing stakeholder expectations at all levels.
Leadership Profile
Direct, personable, and commercially minded. A trusted relationship builder who communicates clearly, manages up and down effectively, and balances strategy with hands-on execution. Champions inclusive, accessible wellness and brings genuine passion for the member experience.
Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
- Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
- Paid Time Off: Full- Time Employees have sick day's + vacation days
- Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
- Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
- Learning & Development: An extensive range of internally and externally run courses are available for all employees.
- Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.
In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.
Pay Range
$165,000 — $185,000 USD
Soho House
Hospitality · Public · London, UK