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Build a strong understanding of Sitetracker’s Solution Delivery organization, implementation methodology, Salesforce-based platform, global delivery model, and partner ecosystem.
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Establish relationships across Solution Delivery, PMO, Customer Success, Product, and other key partners and understand how responsibilities are divided across teams.
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Assess the skills, capacity, utilization, and development needs of your team and establish a current skills matrix and development priorities.
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Become fluent in the operational and financial data used to run your pod, including utilization, gross margin, revenue forecasts, work planners, and project health.
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Identify immediate opportunities to strengthen technical reviews, delivery standards, resource planning, and global handoffs.
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Run your pod consistently from system-validated operational and financial data, identifying and addressing variances before they materially impact delivery or forecast performance.
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Establish consistent use of delivery standards including the BA Playbook, project health scores, readiness gates, and close-out reporting.
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Implement clear technical review and quality-control practices that strengthen solution design and architecture integrity across the portfolio.
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Establish development plans for your direct reports and coach team members toward expanded technical and leadership capabilities.
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Begin implementing improvements to cross-regional handoffs and AI-assisted delivery workflows, with clear measures of their impact on quality and efficiency.
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Have your pod operating at or above FY27 utilization and gross margin targets across both onshore and offshore resources.
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Maintain weekly revenue forecasting within 5% and work-planner estimates within 10% of actuals.
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Have consistent delivery standards embedded across your portfolio, with a current skills matrix and active development plan for every direct report.
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Have strengthened Sitetracker’s global delivery model through more predictable cross-regional handoffs, clearer ownership, and improved use of offshore and partner resources.
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Demonstrate measurable improvements in delivery efficiency and solution quality through stronger technical governance, operational data, and thoughtful adoption of AI-assisted delivery practices.