Tier 2 Field Technician (New York City | Hybrid Field + Remote)
Full-Time | MSP Environment
We’re looking for a confident, customer-friendly Tier 2 Field Technician to support our clients throughout NYC. This role blends remote work with frequent onsite visits, and is perfect for someone who enjoys variety, problem-solving, and being the “face” of the company at client locations.
If you're looking to grow your skills, build deeper technical experience, and eventually move into higher-level engineering roles, you’ll feel right at home here.
What You’ll Do
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Provide Tier 2 support across multiple client environments—both remotely and onsite.
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Work from home on remote tickets, while spending 3–4 days per week onsite handling escalations, hands-on troubleshooting, and client requests.
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Support desktops, laptops, mobile devices, network hardware, servers, and cloud services.
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Troubleshoot issues involving Microsoft 365, Windows OS, macOS, Azure AD/Entra ID, printers, connectivity, and business applications.
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Deploy and support firewalls, switches, access points, and other network components.
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Assist with small-to-medium projects such as workstation rollouts, network upgrades, migrations, and hardware refreshes.
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Maintain accurate documentation in RMM/PSA tools and communicate clearly with both clients and internal teams.
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Build strong relationships through professionalism, reliability, and excellent communication.
What You Bring
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MSP experience is required —you’re comfortable with multi-client environments and shifting priorities.
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Solid Tier 2 troubleshooting experience across Windows, macOS, Microsoft 365, networking basics (DNS, DHCP, VLANs), and common business software.
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Comfort supporting field hardware—workstations, WiFi, printers, cabling basics, routers, and switches.
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Ability to solve problems independently and escalate appropriately when needed.
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Strong communication skills and a client-first, service-oriented mindset.
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Ability to navigate NYC for onsite visits (subway/walking is perfectly fine).
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A desire to learn, grow, and take on more responsibility over time.
Growth & Advancement Opportunities
We invest heavily in professional development, and this role is designed to be a launching pad. As you grow your technical depth and take on more responsibility, you’ll have opportunities to advance into:
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Senior Support Engineer
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Project Engineer / Implementation Specialist
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Systems Administrator
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Systems Engineer
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Cloud Engineer (M365/Azure)
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Network Engineer
We want you to move forward, not stay stuck in tickets forever.
Why You’ll Love This Role
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A healthy balance of remote work and onsite client interaction.
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A supportive MSP team that values collaboration and continuous learning.
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Exposure to a wide variety of environments, keeping every day interesting.
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Clear pathways to advance into higher-level engineering and system administration roles.
If you love helping people, enjoy being hands-on in the field, and want a career path that grows with you, we’d love to talk.
MSP Experience necessary.
We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).
All your information will be kept confidential according to EEO guidelines.