The role involves driving strategic business transformation initiatives within Finance & Accounting (F&A) functions for TSLU clients. The candidate will lead digital interventions leveraging AI, hyper automation, and analytics to deliver measurable outcomes for global clients. The role also includes supporting new client RFPs by crafting and defending transformation-led value propositions.
Key Accountabilities
- Lead and execute strategic transformation roadmaps for TSLU client accounts, focusing on F&A operations
- Drive client engagement and lead communication across stakeholder levels- Represent the transformation function in client reviews, steering meetings, and workshops
- Provide support for RFP responses and lead solution defense presentations- Establish goal-setting frameworks for transformation teams and facilitate structured performance reviews
- Implement a culture of continuous feedback and performance improvement for the team through formal appraisal mechanisms
- Promote and drive best practice sharing across client accounts and internal teams
Job Responsibilities
- Identify and execute improvement opportunities in internal processes and client environments
- Lead end-to-end improvement initiatives — from discovery and design to implementation and transition
- Collaborate with cross-functional teams to integrate hyper automation, intelligent automation, analytics, and AI-based solutions
- Ensure effective handover of improved processes to operations
- Act as a transformation mentor by transferring knowledge and skills to teams through structured learning interventions
Requirements
- Robust experience in F&A transformation, with a strong understanding of processes such as P2P, O2C, R2R, FP&A
- Proven track record of leading transformation or consulting engagements in a global delivery model
- Experience in working with automation platforms (RPA/BPM) and understanding of ERP systems- Strong stakeholder management, communication, and presentation skills
- Ability to independently drive client workshops, solution pitches, and digital value realization
Preferred Qualifications
- Prior experience in AI deployment within F&A or TSlU use cases
- Exposure to hyperautomation, analytics, and other digital enablers
- Lean Six Sigma certification or background in structured problem solving
What We Offer
- Opportunity to lead transformation programs for global clients in a fast-evolving digital landscape
- Collaborative and innovation-driven work culture
- Learning and development programs to expand domain, digital, and leadership capabilities
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
WNS (Holdings) Limited
Business Process Management · Public · Mumbai, India