Applications are closed for this role. It was originally posted 2026-09-08. It’s no longer accepting applicants — see roles Wachter is still hiring for →, or browse the live openings below.
About this role
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Provide Tier II technical support for hardware, software, operating systems, and network-related issues.
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Troubleshoot and resolve incidents involving desktops, laptops, mobile devices, printers, and peripheral equipment.
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Serve as an escalation resource for Help Desk Specialist I team members.
- Support Microsoft Windows operating systems and Microsoft 365 applications.
- Manage user accounts, permissions, and access within Active Directory, Azure/Entra ID, and other enterprise systems.
- Troubleshoot connectivity issues involving LAN, WAN, VPN, wireless networks, DNS, and DHCP.Install, configure, and maintain hardware, operating systems, and software applications.
- Document incidents, service requests, troubleshooting steps, and resolutions in the ticketing system.
- Assist with employee onboarding and offboarding activities, including account provisioning, device setup, and access management.
- Collaborate with infrastructure, cybersecurity, and business application teams to resolve escalated issues.
- Create and maintain technical documentation, procedures, and knowledge base articles.
- Participate in system upgrades, hardware refresh initiatives, and IT projects.
- Monitor support queues and ensure service-level expectations are met.
- Deliver exceptional customer service and communicate effectively with technical and non-technical users.
- Adhere to company security policies, procedures, and best practices.Perform other duties as assigned.
- High School Diploma or GED required.
- Minimum of 3 years of Help Desk, Service Desk, Desktop Support, or related IT support experience.
- Experience supporting Microsoft Windows operating systems and Microsoft 365 environments.
- Working knowledge of Active Directory user and group administration.
- Experience troubleshooting hardware, software, and network-related issues.
- Experience using ticketing and remote support systems.
- Excellent customer service and communication skills.
- Strong problem-solving and analytical abilities.
- Ability to prioritize multiple tasks and work independently in a fast-paced environment.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Industry certifications such as CompTIA A+, Network+, Security+, Microsoft certifications, or equivalent.
- Experience supporting Azure/Entra ID, Intune, Exchange Online, Teams, and SharePoint.
- Familiarity with networking concepts including TCP/IP, DNS, DHCP, VPN, and wireless technologies.
- Experience working in medium to large enterprise environments.
- Basic scripting experience with PowerShell is a plus.
Tech stack
Azure