About this role
- Manage daily hotel arrivals and departure
- Ensure staff attend on time to the duty, meal time, and daily operation of the Guest Service Department.
- Ensure daily arrivals & departures are handled efficiently and high level of customer satisfaction.
- Ensure rooms are ready as per the standard, for the guest to occupy
- Ensure accurate daily arrivals guest profiles are updated to the PMS of the hotel.
- Manage daily record keeping of occupancy and bed tax book with utmost accuracy
- Attend daily operational meetings.
- Motivate & manage all the staff of the reception and others under the Guest Service Department for maximum output.
- Ensure that quality of service is being given by the Guest Service department in particular and the hotel in general.
- Coordinate the Guest Service department and development plans with management, department supervisors, and operational staff, and if any other department is involved; that department head.
- Review daily shift briefing sheets from supervisors and ensure supervision is effective in accordance to the operation
- Update with supervisors of the hotel’s available rooms for possible upselling and managed record keeping.
- Ensure all arrivals & departures attended by the GS personnel from jetty as well as reception
- Coordinate with HK, the availability of clean rooms for check-in and guests to occupy.
- Attend to guest inquiries, requests, complaints & compliments, and outcomes must be referred to the General Manager or Operations Manager.
- Work out training plans depending on the needs, in consultation with the Guest Service Manager.
- Attend emergencies of unsatisfied customers and perform recovery of guest satisfaction.
- Monitor Guest Service department personnel to ensure guests receive warm attention and personal recognition.
- Maintain effective communication with other departments notably Housekeeping & Food & beverage matters.
- The ability to display a high degree of professionalism and integrity as befitting a member of management.
- Proven experience as Guest Service Operations
- Full understanding of the way an organization operates to meet its objectives
- Knowledge of data analysis and reporting
- Excellent organizational and leadership skills
- Outstanding communication and interpersonal skills
- Diligent and firm with high ethical standards
- BSc/BA in business administration or relevant field; MSc/MA in human resources will be a plus
Located in South Ari Atoll, less than 20 minutes from Velana International Airport by domestic flight. With spectacular azure lagoons and dense jungle at its core, Villa Park is a magical isle open for exploring. Each day invites a sense of escape with exceptional diving, playtime pursuits and secret dining experiences.
Serve with Humility | Radiate Optimism | Rely on Our Family