The Certifications Client Manager is responsible for management of North America to provide certify company management systems services to standards such as ISO 9001, IATF 16949, ISO 14001, ISO 45001 and ISO 50001.This role requires the ability to successfully manage tasks and assignments in multiple areas. Initiative and ownership of responsibilities are critical to the success of this individual.
Essential Duties and Responsibilities:
- Relationships / Behavior
- Manage and build strong professional relationships directly with customers and internal stakeholders through regular face to face meetings
- Knowledge of certification standards is required
- Promote and maintain a high level of customer satisfaction
- Advise customers on the best certification solutions
- Ensure the competitiveness and full compliance of UTAC services with the expectations and requirements of the Customer
- Calculate optimum audit durations in accordance with the international certification rules and submit a competitive quotation economically and technically (with the support of the operation team)
- Participate in Project Teams to explain and defend the Customer’s view in terms of quality, costs, delivery times and to satisfy their requirements
- Operations
- Work collaboratively with French back office (Certification Technical Center team) to calculate audit duration for in progress client and prospects
- Provide feedback and analysis to operations to improve/adjust/expand any Marketing strategies
- Completion and regular updating of account plans
- Maintain a high level of technical and application competence and utilize this certification knowledge to drive Management system certification business
- Provide clear client overviews to the management
- Ensure that the Customers’ requirements are all identified and well understood by the operation team
- Commercial Skills
- Lead certification sales of UTAC in US and North America
- Drive the negotiation during business acquisition & recertification process Promote certification market in term of Cross selling
- Support operational teams in the framework agreement deployment
- Identify and evaluate new business opportunities and adjacent market opportunities (new services / new standards)
- Meet sales targets and revenue growth targets
- Support the preparation of the budget, manage and report the selling prices and the order intake target list
- Responsible for the turnover and its evolution for US certification activities
- Manage a relationship with customers in case of claims and logistic/quality crisis
- Monitor and take the necessary actions to reduce overdue
- Assists in supporting the UTAC culture and values (Integrity, Expertise, and Innovation)
- Performs other duties as assigned
Education and Skill Requirements:
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Key account management / commercial experience
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Experience in management system certification or similar activities
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Advanced proficiency in Microsoft Excel required
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Strong mathematical skills required
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Basic computer skills are a must
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Proficient with all Microsoft Office applications and the ability to become proficient in any systems that we use (Concur, Kronos, etc.)
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Strong problem solving, strategic thinking and analytical skills required
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Demonstrated interpersonal skills and be able to communicate effectively with all stakeholders
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Excellent written and verbal communication skills required
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Strong time management, multi-tasking, and organizational skills
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Strong attention to detail required
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Exceptional work ethic and positive attitude required
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Fluency in the English language is required
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Organize and maintain efficiency of personal work area
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Self-starter, who can multi-task and possess strong communication skills
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Able to function as part of a team, with members of varying job levels, and work cooperatively toward team goals
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Consistently exhibit appropriate attendance habits, working the hours necessary to perform the job
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Accept instructions and tasks in a positive manner, treating all co-workers with dignity and respect
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Consistently adhere to, and support all UTAC policies, procedures, and safety regulations
Physical Requirements:
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Exposure to industry accepted chemicals and noise
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Regularly required to stand, reach, bend and move about the facility
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Able to lift and/or move materials as needed in the performance of assigned duties
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Requirements include, but are not limited to stand, walk, sit, twist, bend, lift, see, speak, hear
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Prolonged periods of sitting at a desk and working on a computer
UTAC is a market-leading international group in digital & sustainable mobility, customisable testing solutions, vehicle engineering, homologation, regulatory advice & expertise, certification, training, corporate events and classic & sportscars festivals.
The Group provides services and test solutions to customers in the various sectors: mobility, transport, tyre, petrochemical, agriculture and defence industries. UTAC operates test centres and laboratories in France (including the official Euro NCAP facility), the UK, USA, Finland and Morocco; it has subsidiaries in China, Japan, South Korea, Italy & Romania. UTAC employs around 1300 people across its various locations.
As a group we share a strong and clear vision to deliver safe and efficient solutions and systems to our customers. We are proud and confident in our heritage, our capabilities and our people and believe that by creating a culture where individuals feel they can make a difference and enjoy coming to work, we can deliver the best possible service to our customers.
Our core values of Expertise, Innovation and Integrity provide a clear daily guide to how we work together safely, as one team, helping each other to succeed.
For you, as a potential UTAC team member, we believe that the international and diverse nature of our business combined with the passion, energy and friendliness of our people create a great place to work. UTAC is proud to be an equal opportunities employer, valuing inclusion and supporting our people to be themselves and at their very best.
By joining us you will gain access to a broad range of learning relevant to your role and personal development, as well as exposure to leading technologies and expertise.
Our reward and benefit programs are designed to support our people with competitive and locally tailored packages combined with support for individual health and wellbeing both inside and outside of work.
In the US this includes ;
- Medical Insurance, dental
- 401k
- Recognition awards linked to our UTAC values of Expertise, Innovation and Integrity.
Learn more about UTAC and what and how we do what we do at www.utac.com
Candidates for positions at UTAC must be able to provide proof of identity and eligibility to work in the country the role is based in. Immigration visa sponsorship is not available for this position.
Note to Recruitment Agencies :
UTAC do not accept speculative applications from agencies for our open positions and any submissions made will not be accepted and no fees will be accepted or paid in respect of speculative CVs received.