ABOUT UNRIVALED
Unrivaled is a premier professional women’s 3v3 basketball league showcasing the top players in the sport. Our mission is to elevate the profile of women’s basketball through exceptional talent, groundbreaking partnerships, and unparalleled fan experiences.
JOB OVERVIEW
Unrivaled is seeking a Manager, E-commerce & Retail Operations to support the day-to-day execution of our merchandise business. This role will serve as the operational backbone of our e-commerce and retail functions, helping manage Shopify, coordinate product launches, support inventory and fulfillment processes, and ensure smooth execution across both online and in-person retail experiences.
The ideal candidate is equally comfortable troubleshooting Shopify issues, coordinating with designers on a product launch, analyzing sales performance, and jumping into a retail environment during a busy game weekend.
This role reports to the Director of Retail Operations and will work closely with the Revenue, Creative, Marketing, Operations teams, and external vendors.
RESPONSIBILITIES
E-commerce Operations
- Own the day-to-day administration and optimization of the Shopify storefront.
- Build and maintain product listings, collections, promotions, landing pages, and site content.
- Ensure product launches, collaborations, and merchandise drops are executed accurately and on schedule.
- Monitor site performance, user experience, and conversion opportunities.
- Troubleshoot e-commerce issues and coordinate with external developers or platform partners as needed.
- Maintain integrations across fulfillment, inventory, payment, and customer service platforms.
- Own Shopify item settings and the sync between Shopify and Avalara, including maintaining accurate tax and tariff codes across all SKUs.
Merchandise & Launch Coordination
- Coordinate seasonal launches, limited-edition drops, and merchandise collaborations.
- Partner with Marketing and Creative teams to ensure product assets, messaging, and launch timelines are aligned.
- Support promotional planning and execution across digital and physical channels.
- Help maintain launch calendars and project timelines.
Retail Operations
- Support day-to-day operations of Unrivaled's physical retail locations and event-based retail activations.
- Assist with staffing, training, and retail execution during league events and special activations.
- Serve as an on-site retail lead when needed, including game weekends, doubleheaders, and special events.
- Help ensure a consistent fan and customer experience across all retail touchpoints.
Inventory & Fulfillment
- Monitor inventory levels and support demand planning activities.
- Coordinate with fulfillment and warehouse partners to ensure timely and accurate order processing.
- Assist with inventory transfers, reconciliations, and stock management.
- Track sell-through performance and identify replenishment opportunities.
Reporting & Analytics
- Monitor sales performance across e-commerce and retail channels.
- Prepare regular reporting on product performance, inventory, and customer trends.
- Use data to identify opportunities to improve conversion, average order value, and operational efficiency.
- Serve as the primary owner of cost values for every item in Shopify inventory, ensuring accurate month-end inventory reporting.
QUALIFICATIONS
- 4–6 years of experience in e-commerce, retail operations, merchandising, or a related field.
- Hands-on experience working within Shopify.
- Strong project management and organizational skills with exceptional attention to detail.
- Experience coordinating cross-functional initiatives involving marketing, creative, and operations teams.
- Comfortable working in a fast-paced startup or high-growth environment.
- Strong analytical skills and proficiency with Excel or Google Sheets.
- Willingness to work evenings, weekends, and events as business needs require.
- Passion for sports, culture, fashion, and fan experiences.
WHAT WE OFFER
- Competitive salary and benefits package, including 401(k) with company match, unlimited PTO, and generous medical subsidy for employees and their spouses or qualified domestic partners
- Opportunities to work closely with top industry professionals
- A dynamic and collaborative work environment
Unrivaled is an equal opportunity organization. All qualified individuals will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity or expression, ancestry, national origin, age, disability, veteran status, or any other basis protected under applicable federal, state or local law.