Senior Digital & UX/UI Designer

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

• Create & Innovate: Bring fresh ideas for a worldwide leader brand in the customer experience market, creating exciting opportunities for new thinking, research & interaction in the digital field. Be able to implement the most innovative tools on TTEC's digital channels in terms of web experience, animation components, and graphic resources that capture the audience's attention.

• Lead to Ensure Success & Engagement: Own and evolve the information architecture of our web sites & channels, structuring content through clear user flows and wireframes when needed. Co-create with the global design team to deliver high-quality B2B assets such as landing pages, page prototypes, visual ads, social media content, email templates, and other digital materials that solve user needs and convey strategic narratives.

• Tell Strategic Brand Stories: Bring digital brand stories to life through compelling visual treatments aligned with our positioning. Ensure consistency across channels while staying current with design trends, tools, and technologies to keep our digital presence modern and differentiated.

• Design User-Centric Digital Elements: Craft engaging UI and interaction designs, incorporating thoughtful data visualization and visual elements that improve comprehension and drive user engagement. Test and iterate on digital assets, pages & visuals to ensure that they resonate and deliver results. Develop low- and high-fidelity prototypes for pages and digital experiences.

• Iterate in an Agile Marketing Environment: Work across multiple projects simultaneously, ensuring deadline compliance while maintaining the highest-quality execution standards and sharp attention to detail. Be able to adapt and scale designs to meet stakeholder requirements and user needs.

• Support & Evolve Our Brand Digital Presence: Collaborate with marketing and cross-functional teams to shape new concepts, refine our current site structures, and enhance usability and user experience across core digital touchpoints, ensuring clarity, consistency, and effectiveness.

• Maintain Design System Excellence: Support the brand’s digital design system by contributing to strengthening the web design system of the brand (UI kit), managing the component library, conducting regular trend research initiatives and evolving templates, files, and other digital assets, and optimizing various files for ideal digital output/platform requirements.

Tech Skills:

• Bachelor’s degree in Graphic Design, Digital Design, UX/UI, or a related field.

• 6+ years of experience in graphic and digital design, with a strong focus on web-based environments.

• Strong understanding of UX/UI principles, responsive design, and user-centered methodologies.

• A strong portfolio that showcases creativity, attention to detail, design thinking, excellent graphic quality and a wide range of design styles.

• Expert-level proficiency in digital design tools, including Figma, Photoshop, Illustrator. Proficiency in the Microsoft Office suite of tools (Word, PowerPoint). Desired knowledge in Webflow.

• Desired proficiency in AI tools aimed at UX/UI development/prototyping and innovation.

• Working knowledge of HTML, CSS, and modern layout frameworks to effectively collaborate with development teams and ensure design feasibility.

• Experience designing and optimizing websites, landing pages, microsites, and interactive web components for B2B audiences.

• Familiarity with design systems and component libraries to ensure consistency and scalability across digital assets.

• Awareness of accessibility standards (WCAG) and best practices for inclusive digital design.

• Bonus points for experience in interactive design, motion graphics, basic video production.

• Proficiency in English at a bilingual conversational level is a MUST-HAVE. All work is carried out alongside a global team of marketing professionals

Soft Skills:

• Critical thinking to understand, reorganize, simplify, conceptualize, and visualize information more effectively in digital environments.

• Ability to lead the creative team in the development or iteration of digital innovations, and present design concepts clearly and effectively.

• Ability to work independently and collaboratively with a global team in a fast-paced environment.

• Strong time management skills, with the ability to prioritize and meet deadlines.

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