Job: Portfolio Business Manager
About Us
“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.
WHY JOIN CAPCO?
You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.
MAKE AN IMPACT
Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.
#BEYOURSELFATWORK
Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.
CAREER ADVANCEMENT
With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.
DIVERSITY & INCLUSION
We believe that diversity of people and perspective gives us a competitive advantage.
Role Summary
The Portfolio Business Manager (PBM) is responsible for the operational, commercial, and workforce governance of a portfolio of client accounts. The PBM partners closely with Client Partners, Project Managers, Delivery Leads, and key Enterprise Functions (e.g. Finance, Operations and Resourcing teams) – across multiple jurisdictions - to ensure:
· accurate forecasting and account planning, · effective resourcing and capacity planning, · operational discipline and account reporting governance, · commercial compliance and commercial excellence, The role enables senior client leaders to remain focused on client delivery, relationship management, and business growth by providing dedicated operational management across the account portfolio.
Key Responsibilities Portfolio Commercial Management
· Own portfolio forecasting cadence and reporting accuracy
· Ensure pipeline hygiene and opportunity governance
· Monitor backlog coverage, qualified coverage, bookings and book-to-bill metrics
· Track margin performance and revenue risks
· Manage deferred revenue and accounts receivable escalations
· Support commercial reviews and account financial governance
Resource & Demand Management
· Oversee portfolio demand management across all accounts
· Coordinate with Resourcing and Recruitment teams
· Ensure timely role creation and extension management
· Monitor onboarding and roll-off governance
· Maintain visibility of future staffing demand and bench risk
· Support workforce planning across the portfolio
Operational Governance
· Lead weekly operational governance forums
· Drive timesheet and compliance discipline
· Ensure operational SLAs are met
· Maintain reporting standards and account data quality
· Coordinate account operational escalations
Stakeholder Management
· Partner with Client Partners and Delivery Leads
· Act as primary liaison across: o Finance Operations, o Resourcing, o Recruitment, o HR Operations, o PMs.
· Provide portfolio insights and operational reporting to leadership
If you are keen to join us, you will be part of an organization that values your contributions, recognizes your potential, and provides ample opportunities for growth. For more information, visit www.capco.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.