Reporting to the Chief Customer & Brand Officer, this role is responsible for business and risk management across Customer & Brand. You’ll help drive strategy, planning, reporting, budget oversight and cross-functional initiatives, while also leading line 1 risk activity and supporting innovation coordination. It’s a broad, high-impact role for someone who loves bringing structure to complexity and influencing outcomes at a senior level.
In this role you will
- Drive strategy and planning across the Customer & Brand function
- Lead executive and board reporting and business governance rhythms
- Manage budgeting, performance tracking and business planning activity
- Oversee line 1 risk management, controls and regulatory obligations
- Support innovation coordination and cross-functional business projects
- Experience in strategy, business management and/or risk within a complex environment
- Strong stakeholder management and influencing capability
- Commercial thinking and strong financial acumen
- Excellent communication and presentation skills
- A proactive, organised and solutions-focused mindset
- Influence strategy at senior leadership level
- Grow your impact in a business that’s reimagining insurance
- Enjoy flexibility, wellbeing support and meaningful benefits
At TAL, we’re backing brighter possibilities — for our customers and for our people. Here, you’ll do meaningful work, shape real decisions and build your career in a business with big ambitions. You’ll be supported by approachable leaders, surrounded by capable colleagues, and trusted to make an impact. Add in blended working, wellbeing initiatives, learning opportunities and employer-funded and discounted insurance, and you’ve got a role that gives back while you give your best.
TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:
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An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency from 2014 to 2025 and 2023 to 2026 Bronze Tier Status within the Australian Workplace Equality Index
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Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
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Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
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We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals with disability/ies, people from culturally diverse backgrounds and the LGBTQ+ community.
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Need adjustments during the recruitment process? Let our team know by getting in touch with us here. —we’re here to support you.
You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.
As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately .