Order Fulfilment Manager

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented   Order Fulfilment Manager  to join our team in  Cape Town

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

This position reports:  Head of Order Fulfilment

Your responsibilities will include:

• Manage deliveries from dispatch to customer and back across Mr D franchises and contracted couriers (inbound and outbound):

• Last Mile deliveries to customers

• Time in status exception management

• Claims

• Queries and Complaints

• Constantly review existing processes to ensure that they are streamlined and scalable

• Establish daily, weekly and monthly performance measures

• Identify continues improvement initiatives that will drive improved performance results

• Manage team upwards of 20 people

• Assembling and analysing daily data in order to manage the experience to the customer

• Researching how solutions are being implemented locally and internationally

• Using online tools and resources as well as identifying and engaging other information sources

• Facilitate system integration with couriers and manage call back compliance of couriers

• Manage and measure all operations in terms of:

• Quality – Drive overall In Full

• Delivery – Drive overall delivery on promise to 98%

• Cost – Drive down cost of delivery

• Manage volume flow through contracted branches

• Manage team 7 days a week

• Work closely with Call Centre and Dispatch to ensure smooth handovers and clear communication with customers

• Manage all complaints and report on them

• Exception reporting

• Claims Process Management

• Preparing reports, monitoring and analyzing claims data to identify trends, patterns and opportunities for improvement

• Developing and implementing policies, procedures and workflows to streamline claims processing and improve efficiency

Skills required:

• Excellent influencing, persuading, negotiating

• Takealot operational evangelist, understand clearly the Takealot courier business and provide input operationally, tactically and strategically on all operational facets

• Strong problem evaluation and solution

• Good leadership and team development

• Excellent people management skills

• Critical impact contract and commercial negotiation experience at executive level

• Logistics supply chain design and development expertise/tools and techniques

• Ability to interpret complex operational environment and implement leading edge, high performance management methodologies

• Ability to interview and interact professionally with internal and external people

Qualifications & Experience

• Degree in Logistics/Operations Management/ Supply Chain Management / Engineering or Business/Commerce

• 7-10 Year Experience in Supply Chain/Logistics

• Minimum 3 years’ experience in management role in operations

• Sound operational background in dealing with branch / franchise network

• Experience of managing customers at a senior level

• Succession planning and development of key managers

• Change management experience

Why Join TFS:

Purpose-driven impact: Transform lives through logistics innovation
Advanced technology: Work with cutting-edge systems in a fast-paced environment
Career growth:  Thrive in an agile space that champions continuous improvement
Inclusive culture: Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

More than just a job, we offer:

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.