Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, South Africa's leading online retailer, is looking for a highly talented Administrator to join our team in Cape Town.
We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.
This position reports to the Business Development Manager
Your responsibilities will include:
- Onboard new merchants (Sellers and Suppliers) onto the booking portal
- Data capturing
- Any ad hoc reporting required for the business
- General administration duties
- Training Support
- Tracking and Escalation
- Accurate Merchant Onboarding
- Ensure all new sellers and suppliers are effectively onboarded onto the booking portal with complete and accurate information
- Deliver monthly/weekly onboarding status updates
- Maintain error-free records of sellers
- Deliver regular updates to ensure information is always current
- Timely and Accurate Reporting
- Efficient Response to Customer Issues
- Ensure all customer service tickets are allocated and processed within SLA timelines
- Track and report unresolved issues requiring escalation
- Document and Workflow Management
- Improved Communication with Sellers
- Respond to queries from merchants related to onboarding, bookings, and portal usage promptly
- Circulate onboarding guides and FAQs to minimize seller challenges
- Adherence to Deadlines
- Ensure all assigned administrative duties are completed on time and meet expectations
- Monitor internal workflows and suggest process adjustments to improve efficiency in administrative operations
- Coordination Across Teams
Qualification & Experience:
- Matric
- 1-2 years
Attributes Required :
- Exceptional organizational and compliance and administrative skills
- Have a keen eye and attention to detail
- Must be able to work under pressure and high workloads from time to time
- Must be able to think outside of the box and be proactive in your approach to your responsibilities
- A Solutions-oriented and attention to detail – qualitatively (written SOPs and email structure) and quantitatively (charts and tables)
- Versatile and with an appetite to learn from the experience of others and independently through experimentation and research
- Ability to handle multiple competing priorities in a fast- paced environment, but also maintain a focus on ranked priorities with the highest strategic impact
- Must be knowledgeable on Excel, PowerPoint, Toqan and Google Workspace
The Environment :
- takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa.
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, its all in the execution after all.
- We love what we do and what we are creating .
- We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking.
If you meet the above you are an Extraordinary Mind so come and join us!
Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply .