FORWARD-DEPLOYED PRODUCT MANAGER
About Tailor
Tailor is a pioneer in Headless ERP technology. Our platform empowers companies to build internal workflows that adapt to their unique needs — faster, smarter, and developer-first.
About the Role
We’re looking for a Forward-Deployed Product Manager to serve as the key bridge between our clients and internal product and engineering teams. You’ll play a vital role in extracting requirements, managing communications, and supporting successful deployments led by the technical team. This client-facing, high-context role focuses on clarity, alignment, and speed.
What You’ll Do
- Gather and Clarify Requirements
- Work directly with clients to understand business needs and pain points
- Translate those needs into clear, prioritized requirements for engineers
- Own the Client Relationship
- Act as the main point of contact for client-facing conversations during onboarding, scoping, and delivery
- Proactively manage expectations, timelines, and feedback loops.
- Support Internal Teams
- Provide context and clarity to engineers to help ensure smooth delivery.
Ensure alignment between what was requested, what’s being built, and what’s being shipped.
- Build Repeatable Patterns
- Identify recurring client needs and help formalize templates, docs, or processes to streamline future deployments.
- Help improve internal handoff flows, requirement intake, and communication patterns.
- Shape the Product Roadmap
- Distil recurring customer insights into strategic themes, prioritized high-impact features, and propose data-driven roadmap that advances Tailor’s vision.
What We’re Looking For
- 2+ years in a Software Company
- Relevant experience in a SaaS, ERP, or composable software environment is preferred, especially with an understanding of modular solutions, low-code platforms, or customer-centric software deployments.
- 5+ years in product management, solutions, customer success, or consulting roles with strong client interaction
- Proven ability to engage with both technical and non-technical stakeholders. Experience managing customer relationships, translating business needs into actionable product requirements, and facilitating customer-driven product changes.
- Exceptional communication skills — you can make complex things sound simple and actionable.
- Organized, structured thinker who can reduce ambiguity
- Technically fluent enough to collaborate with engineers and ask the right questions
- Based in or willing to be frequently present in Los Angeles. ~20% travel.
- Travel requirements/expectations. 15-20%
Nice to Have
- Experience with ERP, internal tools, or operational SaaS products
- Familiarity with APIs, data workflows, or developer platforms
- Consulting or customer onboarding background
- Comfortable supporting multiple stakeholders and balancing competing priorities
Compensation & Benefits
- Salary: $130,000 – $170,000 + Bonus
- Benefits: Health, dental, vision, flexible PTO, and more
Why Tailor?
You’ll work directly with the product team on a fast-growing platform solving real operational pain. If you love being the voice of the customer, reducing friction, and making teams more effective — let’s talk. Apply now and help us shape the future of Headless ERP.