ABOUT THE TEAM
At Mural, we're changing how teams collaborate, think, and make decisions together. The Growth & Engagement team owns the experiences that turn a single-player tool into a multiplayer habit: the loops that bring people back, help them find their work, and pull their colleagues into a mural. Mural's self-serve growth runs through these experiences, and engagement and retention are central to how the business grows.
YOUR MISSION
As Senior Product Manager, Growth & Engagement, you will own the end-to-end self-serve experience, from a user's first touch through activation, return usage, and conversion to paid. You will treat the full funnel as one system: acquisition, activation, engagement, retention, sharing, and monetization. You will run a high-tempo experimentation practice, partner deeply across Product, Engineering, Design, Data, Marketing, and Sales, and make the calls that turn occasional users into teams that rely on Mural every week. This is a role for someone who wants to own real growth outcomes, not just ship features.
You will own the surfaces that decide whether Mural's self-serve engine grows. Engagement and retention here move the business directly, and you will own the full loop across growth and engagement rather than a narrow slice of it. You’ll have a rare end-to-end view of the funnel, from acquisition through in-product engagement. You will work alongside thoughtful product, design, and engineering partners who care about craft and impact.
WHAT YOU'LL DO
- Own product strategy, roadmap, and execution for the self-serve growth and engagement experience, from first touch through activation and return usage
- Build and optimize the invite, sharing, and join experience
- Drive activation and retention by improving the moments that bring people back: home and dashboard, notifications, search, rooms and folders, comments, and more
- Partner closely with Marketing to connect acquisition and re-engagement with in-product activation across the full funnel
- Run a continuous experimentation practice and define the metrics and instrumentation that prove impact
- Own free-to-paid conversion and the pricing and packaging levers that grow self-serve revenue
- Collaborate with Sales on the transition from self-serve to sales-assisted growth
- Bring an AI-native point of view, using AI tools in your own workflow and shaping how AI improves onboarding, engagement, and the collaboration experience
WHAT YOU'LL BRING
- 5+ years of product management experience, including 2+ focused on growth, engagement, activation, or product-led growth
- A track record of measurable outcomes across the funnel (activation, retention, free-to-paid conversion), not just feature delivery
- Fluency in experimentation: forming hypotheses, designing A/B tests, reading results with rigor, and iterating quickly
- Strong data skills, comfortable with SQL and product analytics tools, able to hold your own with data and engineering partners
- A working understanding of PLG mechanics: onboarding, viral and invite loops, lifecycle, and the levers that move self-serve revenue
- Comfort using AI tools in your daily workflow, with a real point of view on what AI-native growth and collaboration look like
- Excellent communication across Product, Engineering, Design, Data, Marketing, and Sales, including with executive stakeholders
- A bias toward execution in an ambiguous, fast-moving environment, with the judgment to balance conversion gains against long-term retention, trust, and product quality
- Experience with collaboration, productivity, or canvas and whiteboarding products
- Experience owning monetization, pricing, or packaging in a self-serve model
- Experience partnering with or inside growth marketing to drive acquisition and re-engagement
- Experience bridging product-led growth to a sales-assisted or enterprise motion
EQUAL OPPORTUNITY
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.