Required Qualifications
- Bachelor's or Master's degree in Computer Science, Information Systems, Business, or related field.
- 12+ years of overall IT experience.
- 7+ years of Dynamics CRM/D365 CE implementation experience.
- Minimum 3 full lifecycle Dynamics 365 CRM implementations.
- Strong expertise in:
o D365 Sales
o D365 Marketing / Customer Insights - Journeys
o D365 Customer Service
- Strong understanding of CRM business processes, customer lifecycle management, and digital transformation initiatives.
Key Responsibilities
Solution Architecture & Consulting
- Define end-to-end CRM solution architecture for Dynamics 365 CE implementations.
- Lead discovery workshops, requirement gathering sessions, and fit-gap analysis.
- Translate business requirements into scalable functional and solution designs.
- Create solution blueprints, architecture diagrams, and implementation roadmaps.
- Provide architectural governance throughout the project lifecycle.
Dynamics 365 Sales
- Design and implement:
o Lead Management
o Opportunity Management
o Account & Contact Management
o Sales Forecasting
o Sales Pipeline Management
o Territory Management
o Quote-to-Order Processes
o Sales Insights and AI-Driven Selling
Dynamics 365 Marketing (Customer Insights – Journeys)
- Design customer engagement strategies utilizing:
o Customer Segmentation
o Customer Journeys
o Email Marketing
o Campaign Management
o Event Management
o Lead Nurturing
o Marketing Automation
o Customer Insights and Analytics
Dynamics 365 Customer Service
- Architect solutions for:
o Case Management
o Omnichannel Engagement
o Knowledge Management
o SLA Management
o Customer Self-Service Portals
o Customer Service Copilot
o Contact Center and Agent Productivity
Power Platform & AI
- Drive adoption of:
o Power Apps
o Power Automate
o Dataverse
o Power BI
o Copilot Studio
o AI Builder
- Design low-code solutions extending D365 CRM capabilities.
Integration & Data Architecture
- Define integration patterns with ERP, Finance, HR, eCommerce, and third-party applications.
- Design integrations using:
o Azure Integration Services
o Logic Apps
o Service Bus
o APIs
o Dataverse
- Develop data migration and master data management strategies.
Regards,
Mohammed ilyas,
PH - 229-264-4024 or Text - 229-469-1455 or you can share the updated resume at Mohammed@vtekis. com
We provide Recruitment and Staffing services to many industries and domain through our innovative and customized solutions and passionate commitment to research. Ability to understand the hiring strategies, availability of talent and compensation benchmarking makes us proud hiring partner for various industries. We work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients. We are highly trained business professionals with strong understanding of clients need. We work closely with the leading staffing trade associations, training, and research organizations to ensure we are knowledgeable of the latest industry trends and technologies.
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