The Site Success Coordinator plays a key role in the day-to-day support of Suvoda's clients and their clinical subjects. As a member of the Customer Support team, the Site Success Coordinator serves as an expert on Suvoda's systems and products, assisting both internal and external clients with inquiries and daily transactional operations.
The schedule for this role is 11:00am - 8:00pm EST.
Responsibilities
- Serve as a point of contact for site clients and participants, responding to email and phone inquiries
- Assist Project Managers with operational duties, including system access, card distribution and reporting
- Maintain strong relationships with clients and internal stakeholders
- Provide ad hoc client training
- Update customer contact information as needed
- Be a problem solver and suggest improvements to process
- Perform other duties, assignments, and/or special projects as time or circumstances necessitate
Qualifications
- Bachelor's degree or equivalent experience and/or training preferred
- Fluency in English, Spanish and other languages desired but not required
- Excellent communication skills
- Customer focus
- Initiative and ability to self-educate
- Strong problem solving and analytical skills
- Experience in Microsoft Office suite
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As set forth in Suvoda’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you are based in California, we encourage you to read this important information for California residents linked here .