About this role
Sutherland is seeking an experienced Team Manager to join one of our growing Travel programs based onsite in Cairo . We're looking for a leader with a passion for travel along with strong sales leadership experience!
What You’ll Do:
- Lead a team of full-cycle consultative luxury sales consultants
- Coach, mentor & develop your team to meet & exceed sales/revenue targets.
- Set the path to success by managing performance and service quality to guarantee customer satisfaction
- Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
- Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
- Identify the training needs that will equip the staff with fundamental skills and knowledge
- Have a thorough understanding of the various system tools and operational procedures utilized within the program
- Collaborate with stakeholders on a regular basis for changes on promotions and updates
- Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers
What You’ll Need:
- 2+ years of consultative sales leadership experience in travel, ideally with luxury / high-ticket clients (e.g., travel agency, tour operator, hotel, cruise, or airline companies)
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GDS experience will be a plus (Sabre/Amadeus)
- Ability to coach, mentor and develop a team in order to successfully close complex sales and exceed revenue targets (to include up-selling)
- Deep passion for travel and strong destination knowledge with a desire to help others explore the world
- Polished, articulate communicator with emotional intelligence and active listening skills
- Strong organization and high attention to detail to manage multiple journeys simultaneously
- Self-motivated and performance-driven leadership experience
- Comfortable in a dynamic, fast-paced, collaborative environment
All your information will be kept confidential according to EEO guidelines.
About the company
Sutherland Global Services
Digital Transformation · Private · Rochester, USA
Stage & Valuation
Private
Key Investors
Coral Blue Investment, TPG Capital, Oak Investment Partners
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Sutherland Global Services designs, runs, and automates enterprise operations at scale. The company provides AI-driven business process and technology management services to deliver measurable business outcomes for its clients.