About this role
- Build a clear baseline of the global delivery portfolio, including current governance practices, project data quality, financial visibility, utilization, capacity, and the most significant delivery risks.
- Define the future-state delivery framework, including lifecycle phases, project classifications, readiness gates, ownership, and escalation expectations across AMER, EMEA, and India.
- Establish working relationships with Project Managers, Delivery Managers, regional leadership, Finance, Product, and Operations while identifying the highest-priority changes needed to improve predictability and margin.
- Roll out the core delivery governance framework, including meaningful readiness assessments, Yellow/Red Project Get to Green reviews, project-level financial governance, and stronger Salesforce and PSA data standards.
- Establish repeatable project plans and governance expectations across Sitetracker's core offerings while beginning to measure adoption and address gaps across regions.
- Implement global capacity and staffing practices that improve visibility into utilization, non-billable work, and resource allocation across US and offshore teams.
- Establish a globally adopted Solution Delivery framework that provides consistent lifecycle governance, readiness criteria, project classification, planning, and close-out practices across regions.
- Deliver trusted portfolio-level visibility into earned value, margin, revenue forecast, project health, capacity, and utilization, enabling leadership to make earlier and better-informed decisions.
- Improve the scalability of the global delivery model by increasing utilization of the India Delivery Center and bringing US utilization within sustainable capacity while maintaining delivery quality.
Tech stack
Salesforce