Significance is a woman-owned consulting firm serving the federal government. We are known for building trusted relationships within our teams and with our clients and hiring the highest-level experts who implement innovative solutions. We also like to have fun! Our focus on culture has contributed to Significance being named a Washington Business Journal Best Place to Work each of the last seven years.
At Significance, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location.
We carefully consider a wide range of factors when determining compensation, including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for a comprehensive and generous benefits package.
We are an E-Verify Employer
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf
Primary Responsibilities:
- Receive and process assigned cases from the resource mailbox: triage inquiries, track issues, investigate root causes, prioritize high-visibility cases, and provide timely resolutions and status updates.
- Maintain full operational knowledge of the E-Travel System, including authorizations, vouchers, workflows, traveler profiles, routing lists, and system configurations.
- Apply FTR and federal travel policies to system transactions and provide consultative guidance on entitlements, per diem, and complex scenarios.
- Test new system configurations, analyze impacts, and support implementation.
- Generate reports (e.g., via IBM Cognos Analytics), track workload metrics, identify trends, and recommend process improvements.
- Create and deliver trainings, client demonstrations, and presentations (in-person or via Microsoft Teams), including senior leadership.
- Handle ad hoc requests and projects related to data, processes, configurations, and system enhancements.
Required Skills & Experience:
- 3+ years of experience in federal travel support, account management, and/or E-Travel systems operations.
- Proficiency in ConcurGov, including authorizations, vouchers.
- Strong working knowledge of the Federal Travel Regulation (FTR) and federal travel policies.
- Skills in Microsoft Excel (data tracking, analysis, and reporting) and PowerPoint (presentations and trainings).
- Proficiency in Microsoft Office suite (Teams, Word, Outlook) and Adobe Acrobat.
- Experience with customer service management tools such as JIRA and Salesforce.
- Excellent written and verbal communication skills, including the ability to deliver presentations to senior leadership.
- Proven ability to manage high-volume workloads, triage issues, and resolve problems independently with strong attention to detail.
Qualifications & Education
- Associates’s degree in Business Administration, Public Administration, Hospitality, or a related field (or equivalent experience).
- 3+ years of experience in travel program support or similar role.
- Demonstrated ability to work independently and collaboratively in a fast-paced environment.
- Ability to support federal compliance and audit requirements.
- Experience working in federal or highly regulated environments.
- Familiarity with financial/ERP systems or transportation integration platforms.
- Proficiency using AI tools to improve efficiency in reporting and documentation.
- Strong decision-making, problem-solving, adaptability, and emotional intelligence when interacting with stakeholders and/or leadership.
- Experience with travel card programs or related systems is preferred (training can be provided for the right candidate).