📝 ABOUT THE ROLE
As a Technical Implementation Manager, you’ll own the design, setup, and technical execution of client implementations, while also acting as a strategic liaison between Sales, Implementation, Customer Success, Support, and Product & Tech. You’ll conduct discovery, propose solutions, configure systems, deliver technical and non-technical training, and ensure the final implementation aligns with both client goals and internal architecture. In short: you’ll be part solutions expert, part technical configurator, part implementation lead.
📌 WHAT YOU'LL DO
- Lead discovery sessions and stakeholder interviews to surface business requirements, integration needs, pain points, and success criteria.
- Deliver product demos tailored to client use cases. Translate technical features into business value for non-technical stakeholders.
- Design technically feasible, scalable solutions built on our product capabilities and integrations. Architect system setups, data flows, custom mapping, and API integrations
- Act as the technical point of contact across the Sales → Implementation → CS handoff
- Validate feasibility, scope integration, identify gaps early, and guide technical expectations.
- Produce clear, detailed technical proposals, system design docs, integration blueprints, and handoff documentation to support both client and internal teams.
- Perform system validation, verification, and QA before go-live.
- Train internal (IMs, CS, Support) and client teams on system usage, integration flows, and configuration capabilities.
- Build training materials, playbooks, and best practices.
- Partner with Sales, Product, Engineering, Customer Success, and Support to align on deliverables and technical constraints. Serve as escalation lead for technical issues during implementation.
- After go-live, monitor system performance, identify technical issues or optimization opportunities, and lead remediation or iteration efforts.
📝 ABOUT YOU
- 2+ years of experience in a technical or solutions consulting role (e.g., Solutions Engineer, Integration Specialist, Technical Implementation)
- Strong hands-on experience with system configurations, APIs, data mapping, integration flows, and backend logic
- Adept at discovery and translating business requirements into technical design
- Comfortable presenting and explaining technical concepts to both technical and non-technical audiences
- Experience in creating proposals, technical documentation, training materials, and design blueprints
- Capability to balance multiple clients/projects, prioritize technical tasks, and meet deadlines
- Excellent communication and stakeholder management skills
- Proactive problem solver who thrives in ambiguity and evolving environments
- Collaborator at heart - willing to partner across Product, Engineering, Sales, Customer Success, Support and Operations
- Passionate about customer success, and committed to delivering solutions that scale
💥 BONUS EXPERIENCE
- Hands-on experience in PropTech or real estate transactions.
- Familiarity integrating AI into onboarding/process workflows.
Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment. Our hiring decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.