Infrastructure Operations & Technical Leadership
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Manage and support enterprise infrastructure environments across on-premises and cloud platforms.
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Automate infrastructure provisioning, configuration, and lifecycle management using Infrastructure as Code (IaC) tools such as Terraform and Ansible.
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Manage and monitor infrastructure performance, capacity, availability, and reliability using modern observability platforms such as Prometheus, Grafana, ELK, and Loki.
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Implement and maintain security hardening, patch management, vulnerability remediation, and compliance controls across infrastructure environments.
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Troubleshoot complex infrastructure issues, perform root cause analysis (RCA), and drive timely resolution of incidents and problems.
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Support disaster recovery (DR), business continuity planning, and resilience initiatives.
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Maintain accurate technical documentation, architecture diagrams, automation workflows, operational runbooks, and standard operating procedures (SOPs).
Service Ownership & Customer Engagement
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Act as a technical lead for assigned infrastructure services and customer environments.
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Participate in customer reviews, technical discussions, governance meetings, and service improvement initiatives.
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Build strong working relationships with customers, stakeholders, and internal teams to ensure a high level of customer satisfaction.
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Understand customer business priorities and proactively identify opportunities to improve service quality, efficiency, and customer experience.
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Provide technical guidance during major incidents, escalations, and critical service situations.
Process Improvement & Operational Excellence
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Identify opportunities to improve operational efficiency, service quality, and customer experience.
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Drive standardization, simplification, and optimization initiatives across infrastructure operations.
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Lead continuous improvement efforts using Lean and operational excellence principles.
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Collaborate with global infrastructure and operations teams to establish and promote best practices.
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Drive measurable improvements in operational effectiveness, service reliability, and customer outcomes.
Automation, AI & Innovation
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Drive automation initiatives to reduce manual effort and improve service reliability.
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Explore and implement AI and GenAI-driven operational improvements and intelligent automation use cases.
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Collaborate with automation teams to modernize operational processes and workflows.
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Evaluate emerging technologies and recommend innovative solutions that improve operational efficiency, service reliability, and business outcomes.
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Measure and communicate the business value and outcomes achieved through automation and innovation initiatives.
Leadership & Collaboration
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Provide technical leadership, mentoring, and coaching to team members while fostering competency development and knowledge sharing.
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Coordinate activities across global and multi-region teams to ensure seamless service delivery.
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Influence stakeholders and drive cross-functional initiatives without direct authority.
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Lead cross-functional initiatives involving operations, automation, process improvement, and service transformation.
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Demonstrate strong social competency by building relationships, influencing stakeholders, and collaborating effectively across global teams and functions.
Foster a culture of ownership, accountability, collaboration, and continuous learning.
Educational qualification:
Bachelor of Engineering in Computer Science or Information Technology or Equivalent
Experience :
7–12 years of experience in Infrastructure Operations, Cloud Operations, Platform Engineering, or Managed Services environments
Mandatory/requires Skills :
Strong experience managing and supporting enterprise infrastructure environments across on-premises and cloud platforms.
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Experience working within 24x7, Follow-the-Sun, or globally distributed operational support models.
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Practical experience with one or more public cloud platforms:
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Microsoft Azure
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Amazon Web Services (AWS)
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Google Cloud Platform (GCP)
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Proven experience designing and implementing Infrastructure as Code (IaC) solutions using Terraform and Ansible.
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Strong scripting and automation skills using Python, PowerShell, Bash, or equivalent scripting languages.
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Experience with monitoring, observability, and logging platforms including Grafana, Prometheus, ELK, Loki, or similar tools.
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Experience implementing infrastructure security controls, patch management, vulnerability remediation, and compliance requirements.
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Strong troubleshooting, root cause analysis (RCA), and problem-solving capabilities within complex infrastructure environments.
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Experience supporting disaster recovery (DR), business continuity, and resilience initiatives.
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Demonstrated experience leading service improvement, automation, or transformation initiatives with measurable business outcomes.
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Demonstrated experience leading cross-functional initiatives and driving change across teams and stakeholders.
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Strong stakeholder management, customer engagement, presentation, and communication skills.
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Experience collaborating with geographically distributed and global teams.
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Experience with Service Management and ITIL-based operational processes.
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Exposure to AI/GenAI tools and their application within IT Operations and Infrastructure Management.
Preferred Skills :
Hands-on experience in RHEL/Linux administration, including:
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User and access management
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Performance tuning
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Kernel tuning
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System troubleshooting and optimization
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Practical experience with OpenStack technologies, including:
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Nova
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Neutron
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Swift
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Keystone
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Horizon
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Networking fundamentals include DNS, DHCP, routing, firewalls, VPNs, and load balancing.
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Containerization and orchestration technologies such as Docker and Kubernetes.
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Exposure to CI/CD pipelines, Git-based workflows, and DevOps practices.
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Experience working in multi-cloud or hybrid-cloud environments.
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Familiarity with AIOps, intelligent automation, and AI-driven operations platforms.
Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
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Industry certifications in one or more of the following:
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Red Hat Linux
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Microsoft Azure
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AWS
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Google Cloud Platform
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Terraform
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Kubernetes
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DevOps-related technologies