Dynamics 365 Developer with Marketing_L91

Job Summary

We are looking for an experienced  Dynamics 365 Developer  with deep expertise in  Customer Service Workspace with Contact Center (CSW)  and  Customer Insights – Journeys (CI)  to design, develop, and implement scalable CRM solutions. This role requires hands-on experience in configuring and customizing CSW components such as  Voice and Chat channel setup, Workstreams ,  Session templates ,  Agent Scripts and Macros , as well as CI components such as  Real-time marketing journeys ,  Segments ,  Email Templates, Compliance profiles, Event Management  and in general  integrations, and Power Platform tools . The consultant will be responsible for delivering high-quality solutions in collaboration with technical and business teams. This position involves hands-on development and coordination across multiple workstreams to ensure successful project outcomes.

Key Responsibility

Customer Service Workspace & Contact Center:

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Develop  end-to-end implementation and configuration of Dynamics 365 Customer Service Workspace  (Contact Center).

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Configure Session Templates, App Tabs, and Agent Scripts for guided agent experiences.

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Develop and deploy Plugins, Custom Workflows, and Web Resources using  C#, JavaScript, and TypeScript .

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Implement features like  Knowledge Management, Smart Assist, SLA Management, and Unified Routing .

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Set up  Omnichannel  for voice, chat, SMS, and social channels using Channel Integration Framework (CIF).

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Configure  Case Management, Entitlements, Queues, and Routing rules .

Customer Insights – Journeys:

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Design, develop, and configure solutions using Dynamics 365 Customer Insights – Journeys, with a focus on  real-time marketing, event-driven triggers and customized customer journeys .

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Build and manage  segments  using  demographic, behavioural, and transactional data  to drive personalized customer interactions.

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Configure  Email and SMS Provider .

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Create and customize  marketing emails, SMS campaigns, push notifications, and event registrations .

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Implement and manage  consent and compliance settings, including subscription centres and compliance profiles .

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Configure and maintain  marketing forms, landing pages, and web behavioural tracking  to support lead capture and engagement analytics.

General:

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Develop and deploy  Plugins ,  Custom Workflows , and  Web Resources  using  C#, JavaScript, and TypeScript.

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Integrate external systems using  Azure Functions, Service Bus, Logic Apps, or REST APIs .

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Develop  Power Automate flows  to support process automation and approvals.

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Collaborate with business teams to gather requirements and translate into functional solutions.

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Apply robust  security models  including Business Units, Security Roles, Field-Level Security, and Access Teams.

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Enable  Copilot and AI capabilities  to support agent productivity and customer insights.

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Use  Git/Azure DevOps  for version control, branching strategy, and source code management.

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Should implement  Unit Tests  for plugins, web resource, function apps using frameworks like FakeXrmEasy or MSTest.

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Develop  custom command buttons  using modern Command Designer and Ribbon Workbench (legacy).

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Should work on the tools Plugin Registration, Configuration Migration Tool, Package Deployer

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Debug and troubleshoot server-side and client-side issues using  Plugin Trace Logs ,  XrmToolBox ,  Browser Developer Tools .

Added skills

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Hands-on experience in Power Platform including  Power Apps and Power Pages .

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Build and deploy  PCF (PowerApps Component Framework)  controls for custom UI components.

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Work on  Azure DevOps  for source control, build automation, and release pipelines.

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Strong knowledge on  Azure Services  like Function App, Service bus, API Management, App Services, Key Vault.

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Experience on D365 Modules Sales and Field Service

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Hand-on Experience on  React Framework  for developing web resource

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Certifications on Microsoft Dynamics and Azure

Process Skills

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Ability to analyze business needs and design scalable, quality-driven CRM solutions.

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Experience working with Agile and DevOps methodologies, including backlog grooming and sprint reviews.

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Proficient in using Azure DevOps for work tracking, automated deployments, and CI/CD pipelines.

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Able to follow structured processes for documentation, quality checks, and change management.

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Comfortable in delivering work that aligns with enterprise-grade security and compliance standards.

Qualification

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Bachelor’s degree in engineering or MCA.

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5 – 8 years of experience and minimum 3+ years of experience with Dynamics 365.

Educational qualification:

Bachelor’s degree in engineering or MCA.

Experience :

5 – 8 years of experience and minimum 3+ years of experience with Dynamics 365 with Marketing.

Mandatory/requires Skills :

End-to-end implementation and configuration of Dynamics 365 Customer Service Workspace , C#, JavaScript, and TypeScript.

Preferred Skills :

Bosch Global Software Technologies Private Limited  is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.