Reply App

Amazon Connect Lead / Sr. Delivery Consultant

Reply App · Chicago, IL
Chicago, IL Closed
Applications are closed for this role. It was originally posted 2026-05-20. It’s no longer accepting applicants — see roles Reply App is still hiring for →, or browse the live openings below.
Type
Full-time
Experience
3+ yr
  • Design, develop and deliver business and technology solutions using Amazon Web Services products, services and platform offerings
  • Collaborate with clients to determine how to best resolve client business and technology challenges
  • Use Storm, Reply and industry best practices to deliver client solutions effectively and in a quality-focused manner
  • Engage AWS partner resources where necessary and applicable to demonstrate capabilities of AWS platforms, products and services in client pursuits, AWS industry events and client engagements
  • Participate in the Storm Reply business development activities including but not limited to, client meetings, solution development, proposal / Statement-of-Work writing, client and project management as necessary to meet Storm Reply, AWS and Client business objectives
  • Maintain AWS certification in one or more areas as a certified AWS Solution Architect or similar (as provided by AWS Certification and Training)
  • Maintain working up-to-date knowledge of AWS products and services available to customers and their general uses
  • Work independently and in client-facing roles as needed to support Storm Reply and client businesses
  • Current AWS Certification as Solution Architect - Associate or similar
  • Three (3) years up to and including current hands-on experience implementing AWS-based solutions in client environments
  • Demonstrated Amazon Connect solution design and engineering expertise
  • Demonstrated DevSecOps experience on AWS with AWS and/or industry-standard tools including AWS CloudFormation and AWS Lambda
  • Demonstrated work in Agile™ development environments, working knowledge of Scrum™, Agile™ ceremonies, planning activities and project cadence
  • AWS Solution Architect Professional Certification
  • Experience with AWS Cloud Adoption Framework (CAF), AWS Well-Architected Program, AWS Migration Acceleration Program (MAP), other AWS partner programs
  • Demonstrated experience in delivered client projects in one or more AWS platforms such as but not necessarily limited to: Amazon Connect, AWS Location Services, AWS Braket, Amazon Sagemaker, Amazon Bedrock, Amazon Q/Quick, Amazon Lightsail, Amazon Pinpoint, Amazon Supply Chain, AWS Outposts, AWS IoT, AWS CloudFormation, AWS EKS, AWS Elemental/Media Services, Amazon API Gateway, AWS Managed Blockchain, Amazon RedShift, Amazon Amplify, Amazon Code Development tools
  • Bachelors Degree in Computer Science, Digital Technology or related field
  • Consulting industry experience
  • Industry-specific experience in one ore more of the following industries: manufacturing, automotive, financial services, healthcare, retail/consumer package goods, power and utilities, education and/or public sector
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