Applications are closed for this role. It was originally posted 2026-08-18. It’s no longer accepting applicants — see roles Qualdoc is still hiring for →, or browse the live openings below.
About this role
- Build and scale a high-performing field service organization
- Develop and implement preventative maintenance programs across multiple product lines
- Establish and manage service-level agreements (SLAs), key performance indicators (KPIs), and operational performance metrics
- Manage the department's profit and loss (P&L), including budgeting, forecasting, revenue, and profitability
- Lead commissioning, start-up, preventative maintenance, troubleshooting, warranty, and field repair activities
- Build documentation libraries, certification programs, and standardized operating procedures
- Recruit, develop, and retain technical field personnel
- Manage customer escalations and maintain executive-level customer relationships
- Build and manage relationships with third-party service partners
- Provide hands-on technical support and troubleshooting when needed
- Collaborate with leadership, engineering, and operations teams to support business growth
- 10+ years of progressive leadership experience in field service, electrical infrastructure, power distribution, mission-critical facilities, or a related industry
- Experience building or significantly scaling a field service organization
- Previous responsibility for a service P&L, including budgeting, forecasting, revenue, gross margin, staffing, and profitability
- Experience developing and managing preventative maintenance programs and service agreements
- Experience establishing and managing SLAs, KPIs, field service metrics, and operational performance reviews
- Significant experience with low- and medium-voltage power distribution equipment, including:
- Switchgear
- Switchboards
- Power Distribution Units (PDUs)
- Transformers
- Static Transfer Switches (STS)
- Strong experience supporting data centers and mission-critical facilities
- Experience managing internal field service teams and third-party service partner networks
- Proven ability to recruit, organize, lead, and develop technical field personnel
- Strong financial and commercial business acumen
- Experience managing customer escalations and executive-level customer relationships
- Strong understanding of commissioning, start-up, preventative maintenance, troubleshooting, warranty, and field repair processes
- Excellent written and verbal communication skills
- Ability to thrive in a fast-growing environment
- Willingness to travel regularly
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Business, Operations, or a related field (or equivalent industry experience)
- Experience leading a national or multi-regional field service organization
- Experience developing recurring service agreements or aftermarket service businesses
- Experience with mission-critical commissioning environments
- Experience implementing field service management systems, CRM platforms, service ticketing systems, installed-base tracking, and service analytics
- Approximately 25% travel
- Up to 50% travel, depending on the candidate's location
Still hiring at Qualdoc
Director of Finance & Accounting
Finance
$108K–$132K
Aerospace Program Manager
Operations
Aircraft Certification Engineer
Engineering
See all live roles at Qualdoc →Similar roles at other companies
F
Director of Commissioning and Field Service
Operations
$229K–$293K
D
Vice President of Field Service & Quality Operations
Operations
Q
Dynamics 365 Senior Consultant - Field Service
Operations
3
Senior Director - Cloud Security
Operations
$183K–$229K
See all Operations roles →